Help Desk Support Technician

Description

Title: Help Desk Support Technician
Department: Process Innovation – IT Operations
Location: Houston, TX
Supervisor: Director of Digital Innovation
FLSA Status: Exempt
Position Status: Permanent, Full Time

Work Status: Hybrid

Help Desk Support Technician

Hanwha Qcells USA Corp (Qcells USA), headquartered in Houston, TX, specializes in providing utility-scale modules, solar photovoltaic (PV), and battery energy storage systems (BESS) project development, along with Engineering, Procurement, and Construction (EPC) services for solar and BESS projects nationwide. Qcells USA delivers comprehensive turnkey solutions encompassing the entire utility-scale project lifecycle. By choosing Qcells USA for turnkey solutions, customers can reduce uncertainty and risk, leading to enhanced investment returns and contributing to a more sustainable future.

Qcells USA’s complete turnkey solutions seamlessly integrate the expertise of our Development, Module, and EPC teams, while ensuring close coordination with other vital internal groups such as Project Finance, Systems Integration, and Legal. This collaborative approach ensures that Qcells USA projects deliver exceptional value and performance. With several multi-billion-dollar investments, Qcells is pioneering the establishment of the only complete module supply chain in the U.S., including the expansion of our Georgia module manufacturing facility, which stands as the largest in the Western Hemisphere.

As an integral part of the global Qcells brand, Qcells USA benefits from a legacy of excellence in photovoltaic manufacturing. Qcells is renowned worldwide for its high-performance, superior-quality solar cells and modules. With dual headquarters in Seoul, South Korea (Global Executive HQ) and Thalheim, Germany (Technology & Innovation HQ), Qcells operates under the umbrella of Hanwha Group, a FORTUNE Global 500 company and one of the top 8 business conglomerates in South Korea.

SUMMARY

We are seeking a diligent and customer-focused Help Desk Support Technician to join our team in Houston, TX. The ideal candidate will play a key role in delivering critical IT support to a diverse user base, ensuring the efficient resolution of technical issues and the seamless operation of daily IT functions. This position is essential to maintaining our IT infrastructure and delivering highquality support to end-users. The Help Desk Support Technician will report to the Associate Director of Digital Innovation, or another member of management that the CEO of the company may designate. This is a full-time, on-site role based in Houston, TX 5 days per week, with standard working hours from Monday to Friday, 8:00 AM to 5:00 PM (local time). Occasional travel of up to 10% may be required

Applicants must be authorized to work for any employer in the United States. We are unable to sponsor or take over sponsorship of an employment visa at this time.

ESSENTIAL JOB FUNCTION & RESPONSIBILITIES

• Serving as the first point of contact for IT support within the organization.

• Install, configure, and deploy computer software, hardware, networks, and peripheral equipment.

• Diagnose and troubleshoot technical issues related to hardware, software, and network connectivity for end-users.

• Conduct user training sessions on basic IT functions and applications.

• Collaborate with other IT team members to escalate and resolve complex technical issues.

• Document support activities, resolutions, and troubleshooting steps.

• Maintain inventory of IT assets and equipment, ensuring accuracy and timely updates.

• Adhere to IT policies, procedures, and security protocols to safeguard company data and resources.

REQUIRED QUALIFICATIONS

• High school diploma or equivalent; bachelor’s degree in computer science or related field preferred.

• Proven experience (2+ years) in a help desk support role or similar IT support position.

• Strong proficiency in troubleshooting hardware, software, and network issues.

• Experience with Microsoft Office 365 administration and support is highly desirable.

• Familiarity with Windows and Mac operating systems.

• Excellent communication and interpersonal skills with a customer-centric approach.

EXAMPLES OF PHYSICAL DEMANDS

• Stationary Position: frequently remains stationary up to 90% of the time and sitting up to 8 hours a day
• Move/Traverse: infrequently bend, stand, stoop and/or walk
• Carry Weight: infrequently carry weight and/or lift objects (light to heavy) weighing up to 10 pounds
• Hearing and Speech: frequently communicates with the ability to hear and talk on a regular basis with employees, coworkers, and all personnel matters; must be able to exchange accurate information in these situations
• Sight: frequent use of sight to detect images on computer, office documents, and office objects near and far
• Climb: occasionally ascends/descends on stairway to get to office upper and lower floors
• Travel: up to 10% as needed

EXAMPLES OF WORK ENVIRONMENT

• Regular professional, office business setting
• Noise level ranges from low to moderate (if in office setting)
• Noise level ranges from moderate to high (if on construction worksite)
• Under the Office Mobilization Plan (OMP) policy, the role may transition to an onsite or hybrid arrangement, as determined by business needs and the Head of Department

Hanwha Qcells is proud to be an at-will Equal Opportunity Employer and prohibits discrimination against race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, pregnancy, citizenship, disability, protected veteran status and any other classification protected by applicable federal, state or local law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

It is important to note that the job descriptions provided by Qcells USA Corp are not intended to be comprehensive lists of all duties, responsibilities, or qualifications associated with the positions. Duties and responsibilities may change at any time with or without notice, reflecting our dynamic and evolving work environment.

We are committed to the full inclusion of all qualified individuals. As part of this commitment, Hanwha Qcells will provide reasonable accommodations to all qualified individuals with disabilities to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment. Please contact us to request accommodations at hr-usa@qcells.com.