Claims Coordinator

Claims Coordinator – Risk Management Location:

• Coral Gables, FL About OneSpaWorld OneSpaWorld is a global leader in health, wellness, and beauty services at sea and on land, operating spa and wellness centers aboard cruise ships and at destination resorts.
• We are committed to the highest standards of quality and service, and we continually evolve to stay at the forefront of the wellness industry.
• Position Summary We're looking for an experienced, detail-oriented Claims Coordinator to join our Risk Management team, based at our headquarters in sunny Coral Gables, Florida.
• In this role, you'll evaluate and process claims related to onboard incidents involving both guests and crew, working to ensure fair, accurate, and timely resolution.
• You'll be a key point of contact between shipboard medical teams, cruise line partners, and internal stakeholders — bringing structure and follow-through to a fast-moving, detail-heavy process.
• What You'll Do Serve as the primary point of contact for claims-related correspondence with staff, cruise lines, and guests.
• Partner with onboard doctors to support crew medical claims and repatriation cases.
• Investigate guest and crew claims by gathering documentation and assessing coverage.
• Maintain claims databases and process payments accurately and on schedule.
• Take on additional projects and responsibilities as assigned, adapting to the needs of a dynamic team.
• What You Bring Associate's degree, or equivalent professional experience. 2+ years of experience in guest or crew maritime claims strongly preferred.
• Working knowledge of claims files and claims processes.
• Strong written communication, typing, and math skills, with proficiency in MS Office (Outlook, Word, Excel).
• Excellent organizational skills, attention to detail, and the ability to perform well under pressure.
• A positive, collaborative attitude and willingness to learn.
• Discretion in handling confidential information.
• Why OneSpaWorld Join a global team with a genuine impact on guest and crew wellbeing.
• Competitive hourly pay plus target bonus.
• A collaborative, supportive culture with room to grow.
• Ownership of meaningful work from day one.

Interested candidates are encouraged to apply today.

• Powered by JazzHR