Position Summary: Field Service Technician to provide on-site service and installation support for AMF equipment and serve as a key point of contact in building customer relationships. This position will also have an opportunity to service AMF Bakery Systems customers based in the USA. The ideal candidate would have a minimum of three years of experience in the food industry working on industrial packaging, industrial slicers and/or industrial ovens, and proofing technology. Primary Responsibilities · Supervise mechanical and electrical installation of equipment. · Service and maintenance of existing AMF equipment. · Ensure basic training of customer personnel in Maintenance, Sanitation & Operation of AMF equipment. · Review spare parts needs for customers, and interface with Inside Sales reps to coordinate customer needs in parts. · Act as a technical resource for the customer to operate AMF equipment at maximum potential. · Identify and communicate new equipment opportunities to the outside sales force. · Phone troubleshooting for customer breakdowns. · Conduct occasional trips to AMF and AMF locations to participate in equipment review, final assembly, and checkout. · Create weekly activity reports, detailed technical reports from each customer site visit, and weekly expense reports. · Provide feedback to engineering for technical problem solving · Promote parts, kits, and service for all AMF-installed equipment. Essential Requirements
Working Conditions:
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Field Service Technician - Remote • Chicago, IL, USA
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