Dispatcher

The Smart Care Dispatcher routes Service Technicians to service calls servicing the commercial kitchen equipment environment in a manner that maximizes efficiency and productivity while exceeding customer expectations. This position is the primary point of contact for a group of Service Technicians within a geographic market or territory. This role will be 11am-8pm Monday-Friday on site in our office in Fishers.

Main Responsibilities:

• Effectively route technicians to service calls, maximizing efficiency and productivity using dispatch management tools in a manner that exceeds customer expectations and/or service level agreements
• Serve as the primary point of contact for technicians within a geographic market or territory
• Facilitate technician performance to maximize productivity and profitability through effective call clustering and routing to control cost, enhance efficiency, and meet commitments

Basic Qualifications:

• High school diploma or equivalent
• 3+ years’ experience in dispatch, customer service, and/or restaurant management
• Intermediate experience in Microsoft Office / Windows-based environment

Preferred Qualifications:

• Ability to learn unique and proprietary software
• Excellent verbal and written communication skills
• Previous SAP experience