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BEYOND IT SUPPORT LLC
Bench Technician 3-5 Years ExperienceBEYOND IT SUPPORT LLC • Aurora, CO, US
Bench Technician 3-5 Years Experience

Bench Technician 3-5 Years Experience

BEYOND IT SUPPORT LLC • Aurora, CO, US
30+ days ago
Salary
$40,000.00 yearly
Job type
  • Part-time
Job description

Benefits:

  • 401(k)
  • 401(k) matching
  • Company car
  • Employee discounts
  • Health insurance
  • Paid time off
  • Competitive salary
  • Dental insurance
  • Vision insurance


About Us:
We’re a small, close-knit MSP committed to delivering top-notch IT support and solutions to local businesses. We’re looking for a skilled Bench Technician with 3-5 years of experience to help us keep our clients’ hardware running smoothly and efficiently.


Job Description
What You’ll Do:


  • Diagnose, repair, and refurbish IT equipment including desktops, laptops, servers, and networking hardware
  • Troubleshoot hardware issues quickly and accurately to minimize client downtime
  • Assemble and prepare equipment for deployment or return to clients
  • Maintain detailed records of repairs, parts used, and test results
  • Manage and organize repair bench workspace and inventory of spare parts and tools
  • Work closely with help desk and field technicians to support client needs and share technical insights
  • Assist in configuring and testing equipment before it’s delivered or deployed
  • Stay up to date on the latest hardware technology and repair techniques relevant to MSP services
  • Onsite work at Clients locations as needed. Including setups, pickups, drop-offs
  • Manage incoming deliveries and inventory.

Additional Duties and Responsibilities:

  • Improve customer service, perception, and satisfaction.
  • Fast turnaround of Customer Requests.
  • Ability to multi-task
  • Ability to work in a team and communicate effectively.
  • Work to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently.
  • Escalate service requests that require engineer level support, following ticket to resolution.
  • Responsible for entering all time and expenses in ConnectWise as they occur.
  • Enter all work as service tickets in ConnectWise.
  • Understand processes in ConnectWise by completing assigned training materials on the ConnectWise University.

Who You Are:


  • You have 3-5 years of solid experience as a Bench Technician or similar role within IT support or repair
  • A Plus Certification
  • Comfortable with a variety of IT hardware — from desktops and laptops to networking devices and servers
  • Detail-oriented and able to troubleshoot with patience and precision
  • Able to handle multiple repair jobs efficiently in a fast-paced environment
  • A good communicator who can work collaboratively with a small team and interface with clients when needed
  • Reliable and proactive, taking ownership of your work from start to finish
  • Advanced understanding of operating systems, business applications, printing systems, and network systems.
  • Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care.
    Diagnosis skills of technical issues.
  • Familiarity with MSP workflows, ticketing systems, or IT service management is a plus
  • Travel to client’s locations as needed (Must have reliable transportation)

Why Join Us?


  • A friendly, supportive team atmosphere where your skills really make a difference
  • Hands-on experience with a wide range of hardware in a growing MSP environment
  • Opportunities to expand your technical knowledge and grow your career
  • Competitive pay and flexible work arrangements tailored for work-life balance
  • A chance to help local businesses stay productive and secure with your expertise

If you’re ready to bring your repair skills to a growing MSP where you’ll be valued and challenged, we’d love to hear from you!



  • Travel to client’s locations as needed (Must have reliable transportation)

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Bench Technician 3-5 Years Experience • Aurora, CO, US

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