Financial Counselor I

Position Summary "Orlando Health Is Your Best Place to Work" is not just something we say, it's our promise to you." About Orlando Health Melbourne Hospital Orlando Health Melbourne Hospital is a comprehensive medical and surgical acute care facility serving the Brevard County Space Coast as a trusted healthcare provider since 2002. Conveniently located in Melbourne, the 119-bed hospital has all private rooms and is uniquely designed for your comfort and a positive patient experience. Our dedicated team of physicians, nurses, clinicians and medical professionals is committed to delivering the highest level of quality and compassionate care. We provide a complete scope of care, with advanced technology and expertise in a number of specialties, including cardiovascular care, digestive health, emergency care, orthopedics and surgical services. Click Here to Learn More About: Melbourne Hospital WHY ORLANDO HEALTH? Competitive Pay Evening, nights, and weekend shift differentials offered for qualifying positions. All Inclusive Benefits (Starting on Day One) Student loan repayment, tuition reimbursement, FREE college education programs, retirement savings, paid paternity leave, fertility benefits, back up elder and childcare, pet insurance, PTO/Holidays, and more for full time and part time employees. Employee-centric Orlando Health has been selected as one of the “Top Places to Work in Healthcare” by Becker’s Healthcare. A Brief Overview The Financial Counselor assists patients and their families with a host of services to ensure that the process of collecting payments is fully explained and is as comfortable as possible. Shift Times PT Schedule- 24 hours Weekly 12:00 p.m. to 12:00 a.m. on Mondays and Tuesdays Responsibilities What you will do Understands the importance Orlando Health places on providing exemplary customer service and performs job functions in a manner that helps meet the department customer service goals. Demonstrates a positive and professional approach and communicates effectively with customers and team members at all times. Efficiently and accurately gathers and inputs patient/guarantor demographic and financial information Contacts Primary Care or Admitting Physician to obtain authorizations, diagnosis, and procedure detail as necessary. Explains necessary forms and obtains signatures from patient/guarantor. Contacts appropriate payers, verifying benefits and obtaining necessary authorizations. Explains insurance benefits and collects co-pays, deductibles and self-pay portions due. Collects for related professional care when appropriate. Documents authorization and benefit information in registration system. Assembles patient record and obtains copies of relevant documents including insurance cards, photo identification cards and any advance directives. Demonstrates a basic knowledge of third party reimbursement requirements and regulations. Exhibits competency in the use of all registration systems, electronic verification tools and Web based resources. Follows Patient Financial Services self-pay policies including completion of Guarantor Financial Statement Application, explanation of payment options and collections of monies due. Follows Patient Financial Services policies related to cash handling. Performs basic individual cashiering functions. Collects and inventories patient valuables following policy guidelines. Maintains basic understanding of the medical necessity screening process and appropriate systems. Performs appropriate pre-registration functions including calling physician offices, insurance payers and the patient/guarantor, as necessary. Maintains departmental logs for statistical reporting. Consistently meets Quality Assurance standards set by Patient Access and the department. Meets departmental goals regarding collections, productivity and customer service. Maintains flexibility in work schedule availability that allows department to change/modify work schedule to meet departmental needs. Meets federal, state and hospital requirements related to compliance issues. Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards. Maintains compliance with all Orlando Health policies and procedures. Attends and participates in department staff meetings and attends other meetings as assigned. Responsible for reviewing and adhering to all Patient Financial Services and departmental education initiatives. Meets all corporate and Patient Financial Services annual recertification and education requirements. Assists his/her manager in planning and organizing department activities. Qualifications Qualifications High School or equivalent. Must complete Patient Financial Services Orientation program and annual educational requirements. Two (2) years’ experience in a financial, business office, or customer service environment required. Proficient in Windows Microsoft Office-based products (Word, Excel, PowerPoint). Typing proficiency. One (1) year PC/Windows experience. None. Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you.What you will do Understands the importance Orlando Health places on providing exemplary customer service and performs job functions in a manner that helps meet the department customer service goals. Demonstrates a positive and professional approach and communicates effectively with customers and team members at all times. Efficiently and accurately gathers and inputs patient/guarantor demographic and financial information Contacts Primary Care or Admitting Physician to obtain authorizations, diagnosis, and procedure detail as necessary. Explains necessary forms and obtains signatures from patient/guarantor. Contacts appropriate payers, verifying benefits and obtaining necessary authorizations. Explains insurance benefits and collects co-pays, deductibles and self-pay portions due. Collects for related professional care when appropriate. Documents authorization and benefit information in registration system. Assembles patient record and obtains copies of relevant documents including insurance cards, photo identification cards and any advance directives. Demonstrates a basic knowledge of third party reimbursement requirements and regulations. Exhibits competency in the use of all registration systems, electronic verification tools and Web based resources. Follows Patient Financial Services self-pay policies including completion of Guarantor Financial Statement Application, explanation of payment options and collections of monies due. Follows Patient Financial Services policies related to cash handling. Performs basic individual cashiering functions. Collects and inventories patient valuables following policy guidelines. Maintains basic understanding of the medical necessity screening process and appropriate systems. Performs appropriate pre-registration functions including calling physician offices, insurance payers and the patient/guarantor, as necessary. Maintains departmental logs for statistical reporting. Consistently meets Quality Assurance standards set by Patient Access and the department. Meets departmental goals regarding collections, productivity and customer service. Maintains flexibility in work schedule availability that allows department to change/modify work schedule to meet departmental needs. Meets federal, state and hospital requirements related to compliance issues. Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards. Maintains compliance with all Orlando Health policies and procedures. Attends and participates in department staff meetings and attends other meetings as assigned. Responsible for reviewing and adhering to all Patient Financial Services and departmental education initiatives. Meets all corporate and Patient Financial Services annual recertification and education requirements. Assists his/her manager in planning and organizing department activities. Qualifications High School or equivalent. Must complete Patient Financial Services Orientation program and annual educational requirements. Two (2) years’ experience in a financial, business office, or customer service environment required. Proficient in Windows Microsoft Office-based products (Word, Excel, PowerPoint). Typing proficiency. One (1) year PC/Windows experience. None. Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you.