Purpose:
We're hiring Claims Representatives!Accountabilities:
Initiates processing of new claims, investigates and reviews pending claims, and handles outreach via calls and emails to beneficiaries regarding pending claims and outstanding requirements.
Recognizes potential issues with claims and refers questionable claims to Escalation-Team, Team Lead or Manager.
Aids in administering the company's fraud prevention plan to ensure compliance with regulatory and company requirements.
Prepares correspondence to policyholders and agents and takes initiative to determine solutions and efficiencies.
Works with agents, agency personnel, claimants, beneficiaries, physicians, medical institutions, and attorneys to provide claim information.
Qualifications and Experience:
1+ years of work experience required; experience with annuities is strongly preferred.
Ability to navigate multiple computer systems with minimal assistance required
Demonstrated interpersonal skills, including effective verbal and written communications.
Understanding of annuity and financial services regulations preferred.
Claims Representative • West Des Moines, Iowa
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