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Piper Companies
Technical Support EngineerPiper Companies • RALIEGH, NC
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Technical Support Engineer

Technical Support Engineer

Piper Companies • RALIEGH, NC
30+ days ago
Job type
  • Full-time
Job description

Piper Companies is teaming up with a top-tier cybersecurity and data analytics firm in Morrisville, NC, on the hunt for a sharp-minded Technical Support Engineer II (TSE-II) who’s ready to elevate enterprise support. This isn’t a cookie-cutter role—it’s hands-on, high-impact, and built for someone who thrives in complex Windows environments.

Responsibilities for TSE:

  • Be the go-to expert for resolving escalated technical puzzles that Tier I couldn’t crack
  • Deliver outstanding, human-focused customer support—whether that’s over email, by phone, or in remote troubleshooting sessions
  • Partner with engineering and product squads to squash bugs and make the tech better for everyone

Requirements for TSE:

  • 3+ years battling the front lines of technical support
  • Deep familiarity with Microsoft Active Directory—system admin-level knowledge is key
  • Solid footing in Windows Server, Microsoft , and Outlook
  • Comfortable digging into SQL queries and pulling out insights

Compensation for TSE:

  • Competitive base salary: $, – $,
  • Full suite of benefits: medical, dental, vision, (k), paid time off, holidays, and required by law sick leave

This position opens for applications on // 5 and will stay live for at least days.

Keywords: Active Directory, Windows Server, Microsoft , email systems, technical troubleshooting, SQL, cloud platforms (AWS/GCP/Azure), identity and access management, enterprise IT, hybrid work

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Technical Support Engineer • RALIEGH, NC

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