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Prospect Infosys Inc
Customer Service RepresentativeProspect Infosys Inc • Knoxville, TN, Tennessee, USA
Customer Service Representative

Customer Service Representative

Prospect Infosys Inc • Knoxville, TN, Tennessee, USA
30+ days ago
Job type
  • Full-time
Job description

Job Description: Transportation Technician

Location: Knoxville TN

Rate: $24/hr. on 1099

Duties of the position:

  • To perform functions with minimal supervision and to follow established procedures.
  • To identify the more complex issues and defer those to a supervisor.
  • To operate various computer-based traffic management systems to manage traffic and incidents on roadways and improve traffic conditions.
  • To monitor roadways via traffic surveillance cameras and detection systems.
  • To monitor all traffic devices and computer equipment associated with the system.
  • To maintain advanced knowledge on the operation of all traffic equipment, computers and software associated with the traffic systems.
  • To become familiar with the roadways and to understand the purpose and location of traffic devices.
  • To communicate with multiple agencies to coordinate resources for incidents that may affect regional travel.
  • To perform other duties as assigned.

Qualifications and Experience:

  • Customer Service experience (highly preferred)
  • Experience contributing within a team environment
  • Solid communication skills
  • Basic computer knowledge
  • Operational knowledge of MS Office and MS Outlook
  • Dispatch or call center experience (highly preferred)
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Customer Service Representative • Knoxville, TN, Tennessee, USA

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