Customer Service Representative

Job Description: Transportation Technician

Location: Knoxville TN

Rate: $24/hr. on 1099

Duties of the position:

• To perform functions with minimal supervision and to follow established procedures.
• To identify the more complex issues and defer those to a supervisor.
• To operate various computer-based traffic management systems to manage traffic and incidents on roadways and improve traffic conditions.
• To monitor roadways via traffic surveillance cameras and detection systems.
• To monitor all traffic devices and computer equipment associated with the system.
• To maintain advanced knowledge on the operation of all traffic equipment, computers and software associated with the traffic systems.
• To become familiar with the roadways and to understand the purpose and location of traffic devices.
• To communicate with multiple agencies to coordinate resources for incidents that may affect regional travel.
• To perform other duties as assigned.

Qualifications and Experience:

• Customer Service experience (highly preferred)
• Experience contributing within a team environment
• Solid communication skills
• Basic computer knowledge
• Operational knowledge of MS Office and MS Outlook
• Dispatch or call center experience (highly preferred)