Patient Services Specialist (Bilingual)

The Mission Neighborhood Health Center (MNHC) is a non-profit, multi-site community health organization offering comprehensive health services in the Mission and Excelsior Districts of San Francisco. The center offers primary health care services, adult medicine, pediatrics, family planning, OB/GYN, HIV and homeless services.

We advocate for health equity and deliver innovative, high-quality services responsive to the neighborhoods and diverse communities we serve.

We are currently looking for qualified candidates for our Patient Services Specialist role for our optometry office. Please note:

• This role requires applicants to be bilingual in English and Spanish. This position reports to the Patient Services Manager and is a Regular, Full Time, Non-Exempt role with a starting hourly rate of $24.82 with full benefits. Primary Objective: The Patient Services Specialist is responsible for providing outstanding customer services to patients and their families.
• The Patient Service Specialist performs clerical functions relating to receiving and guiding patients in the reception area.
• This position is responsible for making clinical appointments and registration appointments for new and existing patients and their families.
• This position will also provide information about various state and county programs to the patients and their families and assist eligible individuals on the application process for these programs.
• The Patient Service Specialist is also responsible for updating established patient registration information including financial status, serving as cashier, and phone operator, and medical eligibility worker.
• ESSENTIAL FUNCTIONS / RESPONSIBILITIES Provides exemplary customer service; answer s the telephone in a timely and polite manner; treats patients and coworkers with courtesy and discretion.
• Greets and directs patients, salespeople, and visitors to the right department.
• Interviews new patients to secure demographic information, registers individuals and families as MNHC patients; logs patient information into the computer, and initiates the medical record.
• Renews and updates established individual and family registration records as required by verifying that the patient's record is up to date and accurate.

Acts as a cashier:

• determines the amount of payment as per protocol, collects payments, and maintains appropriate collection documentation.
• Completes applications for health insurance coverage such as CHDP, Family Planning, Cancer Detection Program, Healthy San Francisco, or PCP changes for the SFHP accurately.
• Update s insurance plans as needed.
• Checks insurance eligibility prior to every appointment using MNHC's eligibility tool, makes necessary updates, and contact s patients to inform them of any issues.
• Monitors and schedules appointments for MNHC patients over the phone and in person.
• Acts as phone operator, distributes, and dispatches all in-coming and out-going mail.
• Other duties as assigned.
• CORE COMPETENCIES Patient Services Responds to request for service in a timely and thorough manner.
• Does what is necessary to ensure customer satisfaction.
• Prioritizes customer needs and follows up to evaluate customer satisfaction.
• Customer Service Strives to understand the needs of patients/clients.
• Treats all patients/clients with dignity, respect, and demonstrate appreciation of cultural differences.
• Attention to Detail Is alert in a high-risk environment.
• Follows detailed procedures and ensures accuracy in documentation and data.
• Carefully monitors equipment, instruments or processes.
• Concentrates on routine work details.
• Organizes and maintains a system of records.
• Quality of Work Maintains high standards despite pressing deadlines.
• Does work right the first time, correcting own errors.
• Regularly produces accurate, thorough, professional work.
• Teamwork Promotes team effort in all activities and uses a team approach to problem-solving.
• Understands and embraces the mission and strategic initiatives of the institution.
• Reliability Personally responsible, completes work in a timely and consistent manner.
• Regularly present and punctual.
• Arrives prepared for work.
• Committed to doing the job possible, keeps commitments.
• MINIMUM QUALIFICATIONS High School diploma or equivalent.
• Bilingual in English and Spanish.
• Ability to communicate effectively with the public.
• Effective written and verbal communication skills.
• Ability to work effectively as a team player and with people of all backgrounds and at all levels.
• Uphold ethical standards and practices, as well as department and organizational policies and procedures.
• PREFERRED QUALIFICATIONS Knowledge of medical terminology.
• Proficiency in computer data entry, information retrieval and Microsoft Word.
• Familiarity with third-party reimbursement programs.
• Epic EHR experience.
• To learn more about our organization, please visit our website at www.mnhc.org .

We offer a full range of benefits which includes the following:

• Annual 4% COLA increase 401(k) retirement savings plan includes a company contribution Vacation: 2 weeks annually Paid educational leave: 40 hours annually Medical insurance: zero out-of-pocket expense Dental and vision insurance provided at no cost to the employee Life insurance includes a free basic policy with an optional voluntary plan Paid time off includes 12 paid holidays, a birthday holiday, two floating holidays and 12 sick days per year Flexible spending accounts for health and dependent care expenses Commuter benefits As a condition of employment, all candidates are required to provide documentation of current immunizations, including COVID-19 and TB test results valid within the last two (2) years must be submitted before the start date, as well as MMR immunization.
• Failure to provide this documentation may result in a delayed start or withdrawal of the job offer.
• Mission Neighborhood Health Center is an Equal Employment Opportunity employer committed to fostering an inclusive environment for our diverse workforce .
• We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or other applicable legally protected characteristics.
• Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment for qualified applicants with arrest and conviction records.
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