Front Desk Receptionist for Dental Clinic (Bilingual)

The Mission Neighborhood Health Center (MNHC) is a non-profit, multi-site community health organization offering comprehensive health services in the Mission and Excelsior Districts of San Francisco. The center offers primary health care services, adult medicine, pediatrics, family planning, OB/GYN, HIV and homeless services.

We advocate for health equity and deliver innovative, high-quality services responsive to the neighborhoods and diverse communities we serve.

We are currently looking for qualified candidates for our Front Desk Receptionist - Dental Clinic role.

Please note:

• This role requires applicants to be bilingual in English and Spanish. This position reports to the Dental Director and is a Regular, Full Time, Non-Exempt role with a starting hourly range of $26.18 to $28.13 with full benefits. PRIMARY OBJECTIVE: The Front Desk Receptionist is responsible for the front desk operations in the Dental Clinic.
• This position requires excellent communication, computer and customer service skills, and the ability to act professionally and to deal with highly confidential matters.
• ESSENTIAL FUNCTIONS / RESPONSIBILITIES Greets patients/visitors to the clinic, communicates any potential delays, and works to ensure patient satisfaction.

By phone:

• Schedules appointment, responds to general inquiries, and triages calls for the providers.
• Explains procedures/services to patients and explains what is covered by insurance or other service plans.
• Provides exemplary customer service; answer the telephone in a timely and polite manner; treats patients and coworkers with courtesy and discretion.
• Interviews new patients to secure demographic information, registers individuals, and families as MNHC patients; logs patient information into the computer, and initiates the medical record.
• Renews and updates established individual and family registration records as required by verifying that patient’s record is up to date and accurate.

Acts as a cashier:

• determines the amount of payment as per protocol, collects payments, and maintains appropriate collection documentation.
• Checks insurance eligibility prior to every appointment using MNHC eligibility tool, makes necessary updates and contact patients to inform them of any issues.
• Attends required staff and departmental meetings as assigned.
• Understand and explain referral process to patients.
• Willing to help back staff when needed.
• Other duties as assigned.
• CORE COMPTENCIES Communication Communicate effectively with patients, staff, and the public in written and verbal formats.
• Listen actively and respond clearly to questions and concerns.
• Professionalism & Integrity Uphold ethical standards and adhere to department and organizational policies and procedures.
• Maintain confidentiality and exercise sound judgment in all interactions.
• Customer Service Understand and anticipate the needs of patients.
• Treat all patients and visitors with dignity, respect, and appreciation for cultural differences.
• Attention to Detail Follow detailed procedures and ensure accuracy in documentation and data.
• Monitor equipment, instruments, and processes carefully.
• Organize and maintain a reliable system of records.
• Quality of Work Do work right the first time and correct errors promptly.
• Produce accurate, thorough, and professional work on a consistent basis.
• Teamwork Promote team effort and use a collaborative approach to problem-solving.
• Understand and embrace the mission and strategic initiatives of the organization.
• Work effectively with people of all backgrounds and at all levels.
• Reliability Take personal responsibility for completing work in a timely and consistent manner.
• Maintain regular attendance and punctuality; arrive prepared for work.
• Stay committed to doing the best job possible and follow through on commitments.
• MINIMUM QUALIFICATIONS High School Diploma or equivalent.
• One year of front-desk experience in a dental office.
• Bilingual in English and Spanish. PREFERRED QUALIFICATIONS Knowledge of dental terminology and previous experience in the dental field Knowledge of computer data entry, information retrieval and Microsoft word.
• Familiarity with Third Party Reimbursement programs.
• To learn more about our organization, please visit our website at www.mnhc.org .

We offer a full range of benefits which includes the following:

• 401(k) retirement savings plan includes a company contribution Vacation: 2 weeks annually (increases to 3 weeks after 5 years, and 4 weeks after 8 years) Paid educational leave: 40 hours annually Medical insurance: zero out-of-pocket expense under the base plan Dental and vision insurance provided at no cost to the employee Life insurance includes a free basic policy with an optional voluntary plan Paid time off includes 12 paid holidays, a birthday holiday, two floating holidays and 12 sick days per year Flexible spending accounts for health and dependent care expenses Commuter benefits As a condition of employment, all candidates are required to provide documentation of current immunizations, including COVID-19 and TB test results valid within the last two (2) years must be submitted before the start date, as well as MMR immunization.
• Failure to provide this documentation may result in a delayed start or withdrawal of the job offer. Mission Neighborhood Health Center is an Equal Employment Opportunity employer committed to fostering an inclusive environment for our diverse workforce .
• We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or other applicable legally protected characteristics.
• Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment for qualified applicants with arrest and conviction records.
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