Client Success Manager Job Duties: Train CS team in the coaching/management process for clients in regards to hitting goal metrics in the areas of lead generation, lead nurture, sales, and retention. Lead group coaching call for clients in our program suite Creating OR curating content/curriculum for our students to grow their businesses. Reporting on total client count, satisfaction % based on feedback surveys, client success and other various metrics related to the overall client experience Handling escalations and refund requests when they arise and creating a refund or escalations response process for future consistency Curate or host group calls with guest experts/SME's for the benefit of the students. Updating client interactions within Infusionsoft/Pipedrive, (our CRMs) Responsible for the management client FB groups, including internal promotions, promo content, and virtual events. Managing updates to content for all programs, and training the CS team members on the curriculum. Also responsible for the promotion of content updates to the clients either through the FB groups, text blasts, or through email Manage a team of 2-3 people who can aid in client success in these key areas: Branding, Offer & Copywriting advice, Mindset/Fundamentals of business, Sales & Objection Handling, Media Buying/Paid Advertising, and Funnels. Managing involves: Hiring talent, training talent, managing & maintaining performance reviews/ratings of talent, managing execution & implementation groups (the system for clients to be held accountable and move through the program) Interview & manage case study material: Client interviews
Client Success Manager • 78716 Austin, TX, US
Dealhub Customer Success Manager.Dealhub is leading in the field of business application and with its unique quote-to-revenue solution helps the hottest names in the industry increase their revenue... Show more
Customer Success Operations Manager.Envoy protects the places the world relies on most by unifying people, spaces, and communications in one secure, integrated workplace management platform and eco... Show more
Our mission is to reverse chronic illness back to 1970s levels and make Americans healthy again.We will do this by shifting hundreds of billions of dollars away from our current broken healthcare s... Show more
Luxury Presence is building the AI growth platform for real estate.Backed by Bessemer Venture Partners and other top investors, we're a Series C company that has hit $100M in annual recurring reven... Show more
Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and cre... Show more
Customer Success Manager (CSM) Location: Austin, TX (Remote) Full-time | Department: Customer Success.About SiteOwl: SiteOwl is a B2B SaaS platform used by physical security integrators and enterpr... Show more
Scaled Enterprise Customer Success Manager.Perplexity is looking for a Scaled Enterprise Customer Success Manager to join our Enterprise team.In this role, you'll be responsible for driving onboard... Show more
Salesforce is the #1 AI CRM, where humans with agents drive customer success together.And innovation isn't a buzzword it's a way of life.The world of work as we know it is changing and we're lookin... Show more
Client Success Manager Job Duties: Train CS team in the coaching/management process for clients in regards to ... Show more
Interested in Working with Welligence?.If you want to transform energy research, come join our interdisciplinary team of petroleum engineers, data scientists, energy analysts, sales & marketers, an... Show more
Luxury Presence is building the AI growth platform for real estate.Backed by Bessemer Venture Partners and other top investors, we're a Series C company that has hit $100M in annual recurring reven... Show more
Why You Want This Position At Enverus, we're committed to empowering the global quality of life by helping our customers make energy affordable and accessible to the world.We are the most trusted e... Show more
Bankjoy provides modern digital banking products including mobile banking, online banking, online account opening, loan origination, and conversational AI.Our mission is to revolutionize banking te... Show more
Senior Consultant, Client Success Manager.We are seeking an experienced and client-focused Senior Consultant, Client Success Manager to manage strategic relationships with large banking clients, in... Show more
At Anchor, we're transforming B2B payments with our innovative, automated billing and collections platform.By simplifying financial workflows, we enable businesses to focus on what they do best.Thi... Show more
Join the Team Redefining How the World Experiences Design.Hello, g'day, mabuhay, kia ora, hallo, vtejte!.We know job hunting can be a little time consuming and you're probably keen to find out what... Show more
As the internal voice of the customer to the rest of our teams, you will form the bridge between our solution and our clients, helping them take full advantage of what we can provide now and in the... Show more
Enterprise Customer Success Manager.Join the team redefining how the world experiences design.We know job hunting can be a little time consuming and you're probably keen to find out what's on offer... Show more
Director Of Client Success For Arrive Fresh.Arrive Logistics is a leading transportation and technology company in North America with plans to grow significantly year over year.Our success is a tes... Show more
The Customer Success Manager is responsible for onboarding customers, guiding them through their product or service lifecycle, and ensuring retention and growth through strategic customer success r... Show more
