Scheduling Rep, Hendrick Clinic Oncology

Scheduling Rep, Hendrick Clinic Oncology

• JOB SUMMARY
  • The Scheduling Representative is responsible for making appointments for patients following medical practice procedures. Tasks may be integrated into other positions such as receptionist, registration clerk, or medical assistant.
• JOB REQUIREMENTS
  • Minimum Education
    • High school diploma or general equivalency diploma (GED)
  • Minimum Work Experience
    • Minimum one year of experience in an appointment scheduling position
  • Required Licenses/Certifications
  • Required Skills, Knowledge, and Abilities
    • Knowledge of medical practice protocols related to scheduling appointments
    • Knowledge of manual/computerized scheduling systems
    • Knowledge of customer service principles and techniques
    • Skill in communicating effectively with physicians/clinicians about scheduling preferences
    • Skill in maintaining master appointment schedule via manual or computerized means
    • Skill in producing reports about appointment patterns as needed
    • Ability to multitask effectively, dealing with phone calls, in-office patients, staff, and others pleasantly
    • Ability to communicate calmly and clearly with patients about appointments in all circumstances including when they are ill or have an emergency
    • Ability to analyze situations and respond appropriately

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