Compliance Coordinator

Description

Job Overview:

As the Compliance Coordinator, you will be responsible for regularly touring the neighborhoods street-by-street to inspect, document, photograph and issue all violations within the community. You will also partner with assigned Community Managers to help with any other general administrative tasks as needed.

This position requires the use of a personal vehicle for business travel which is eligible for company mileage reimbursement at the current IRS approved rates.

Compensation: $22 per hour

FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future.

Your Responsibilities:

Guest & Resident Services

• Greet guests warmly, answer inquiries, and direct phone calls professionally.
• Provide assistance to residents, vendors, and visitors in a courteous and helpful manner.
• Maintain accurate homeowner information in relevant systems and process payments.

Administrative & Office Support

• Perform general administrative tasks, including service requests, architectural requests, tracking deposits, and processing payments
• Keep the reception and common areas clean, organized, and well-stocked
• Receive, sort, and distribute mail/packages; log payments in the receipt book; and coordinate returned mail with other office associates
• Collaborate with shipment vendors to ensure accurate and timely deliveries
• Assist in planning and organizing office and community events, meetings, and related materials

Compliance & Community Standards

• Inspect, research, and document exterior modification projects for conformity with prior written approvals or denials
• Investigate and document unauthorized architectural modifications, including processing homeowner notifications
• Monitor the community and issue violations to ensure compliance with governing documents and maintenance requirements
• Investigate and process parking variances in a timely manner
• Conduct resale inspections as needed
• Maintain organized, up-to-date records of inspection reports, violations, and other compliance-related data
• Upload violations into software, review/add notes, and process for email or mail distribution
• Participate in meetings and work groups to stay informed on new developments, policies, and guidelines

Skills and Qualifications:

• Exceptional interpersonal skills, enabling the ability to build strong relationships with colleagues, clients, and community members
• Excellent technology skills, including proficiency in Microsoft Office Suite and the ability to quickly learn new software and tools as needed
• Strong attention to detail and ability to spot violations or discrepancies
• Strong problem-solving and critical-thinking skills to identify and address compliance issues
• Able to work both independently and in a team environment

Education and Experience:

• Previous experience in compliance monitoring, property management, or related field is highly preferred

Physical Requirements:

• Able to survey property as needed
• Able to work in various weather conditions (i.e. heat, cold, rain, wind, etc.)
• Must have a valid Driver’s license

Work Location: Tucson Corporate Office, 7616 N La Cholla Blvd Tucson, AZ 85704; Supports various on-site communities

Work Hours: Monday – Friday, 8a – 5p

Travel Requirements: Regular use of personal vehicle is required. Eligible for mileage reimbursement at the current IRS approved rates.

What We Offer:

• 10 company paid holidays
• Paid volunteer time
• Paid sick and vacation time
• Medical, dental, vision
• HSA and FSA
• Company paid life insurance and Employee Assistance Plan
• Supplemental life, disability, accident, critical illness, hospital indemnity
• Identity theft, legal services
• Pet insurance
• 401(k) with company match

Disclaimer:

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances. All offers of employment with FirstService Residential are contingent upon a satisfactory background check.

Automated Employment Decision Tool (AEDT) Usage: We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.

Job Qualifications and Characteristics Assessed: The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations: Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel national_recruiting@fsresidential.com.

Requesting Information About the AEDT - NYC Local Law 144: Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at national_recruiting@fsresidential.com; we will respond in accordance with Local Law 144, within 30 days.