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 Inizio Engage XD
Virtual Clinical Educator Inizio Engage XD • Minneapolis, MN
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Virtual Clinical Educator

Virtual Clinical Educator

Inizio Engage XD • Minneapolis, MN
30+ days ago
Salary
$25.90 hourly
Job type
  • Full-time
  • Remote
Job description

Inizio Engage has a new and exciting partnership with a leading biotechnology company, supporting its Commercial, Patient Solutions, and Medical Affairs divisions.

We are currently seeking compassionate professionals to provide virtual or telephonic educational and emotional support to patients/caregivers as they navigate their diagnosis and treatment journey.

This is your opportunity to join Inizio Engage and represent a top-tier biotechnology company, making a meaningful impact in patients’ lives every day.

Why You’ll Love Working Here

We believe great people deserve great support—at work and beyond. That’s why we offer a rewards experience designed to help you thrive personally, professionally, and financially:

  • Competitive pay that recognizes your experience, expertise, and impact
  • Comprehensive benefits including medical, dental, and vision coverage; accrued paid time off; 401(k) with company match; disability and life insurance; and paid maternity and paternity leave
  • Company-paid holidays so you can rest, recharge, and focus on what matters most
  • Recognition programs, contests, and awards that celebrate your contributions
  • Continuous growth opportunities through learning, leadership development, and career advancement support
  • A collaborative culture where your ideas are valued and your work makes a difference

We’re also proud to be recognized for creating an exceptional employee experience:

  • Best Place to Work in BioPharma — 2022, 2023, 2025
  • Certified Great Place to Work® — 2021, 2023, 2025, 2026

Learn more:

What will you be doing?

  • To provide in-bound or outbound non-promotional disease state related educational support to identified customers as directed by the client company
  • Conducting outbound medication adherence support to patients and or caregivers. Hours of operation could extend into evenings and weekends.
  • Collecting demographic data and disposition for reimbursement services and literature fulfillment
  • To maintain excellent quality and superior customer service while adhering to program talking points or call guides and leverage live video conferencing software on the web/client specific websites as applicable
  • To only use approved materials provided by Inizio or by the client, without changing, copying or distributing the materials
  • To attend and complete all training courses and related competency assessments that Inizio requires, to an appropriate standard and within a specified timeframe
  • Develop and strengthen relationships with key customers
  • To facilitate the development and provision of services across multiple healthcare sectors, as determined by the Client or Inizio
  • To constantly consider new and innovative approaches that potentially develop new partnership opportunities
  • Attend local and national meetings and/or conferences, as required, to keep abreast of plans, activities and developments and to exchange knowledge and experience within the Patient Solutions team
  • Maintain all company equipment and materials in accordance with company instructions
  • Comply with all Inizio Policies and Procedures, along with all Client Policies and Procedures as required.
  • Perform other duties as requested.

What do you need for this position?

  • Current US healthcare professional license: RN
  • Associates Degree/Bachelors/BSN
  • Preferred minimum of 3 years’ experience working in a Neurology, sleep disorder
  • Demonstrate effective and professional communication
  • Excellent interpersonal skills with pleasant telephone manner and articulate phone voice
  • Competency with Call Center Telephone Technology
  • Demonstrable organizational skills
  • A self-starter with high personal motivation
  • Ability to manage multiple tasks

The base pay range for this position is $25.90/hr – $48.10/hr. The final compensation offered to a successful candidate will be determined by factors such as experience, skills, internal equity, and business needs.

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Virtual Clinical Educator • Minneapolis, MN

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