Installation Tech IV

The Installation Technician is responsible for structured cabling, installation of total integrated voice and data systems, networks, and wireless. (This is meant to be a guide.

Duties may vary dependent upon management.) Essential Position Functions:

• • Has technical proficiency of structured cabling, installation of total integrated voice and data systems, key systems, networks, and wireless. • Completes any additions, removals, changes, upgrades and maintenance to service contracts. • Performs installations and maintenance of equipment. • Performs engineering of new projects. • Perform installation and maintenance of equipment installations, central office equipment including: iron work, AC, transport equipment, and all infrastructures.
• Occasionally performs outside plant installation. • Manage inventory of assigned tools. • Ensures that all assigned tools are current on calibration. • Submits ECR or Red Line for any change that would alter the work items, assignments, and/or specifications. • Must be proficient in writing and presenting a method of procedure for our customers’ approval. • Stages all of the equipment and inventorying material for accuracy. • Assigns specific tasks to subordinates and monitors their work ethics for efficiency, quality, and safety. • Responsible for the accuracy in the installation of each and all types of equipment installed. • Performs a test for completeness or wiring to ensure all is installed correctly. • Must coordinate the timely procedures of doing a power cut with the customer within the maintenance window. • Responsible for the accuracy of all final paperwork required and turned over to the customer in a timely manner. • Responsible for the start and completion of each project, which must result in a quality, on time, profitable product that is presented to our customer. • Completes quality assurance procedures and checks the final products for errors. • Ensures the safety, quality, and efficiencies of the crew. • Interfaces with customer contacts on projects and work orders. • Interfaces with the end user (contact person) and coordinates with other vendors for each project when required by the customer. • Provides technical support for customer contacts and technicians on request. • Attends project planning and progress meetings with or without the customer contacts assigned. • Understands, adheres to, and promotes the Environmental, Health & Safety policies of all Telecommunication standards. • Other duties as required.

Education and/or Experience:

• • High school diploma or GED required. • Vocational/Technical Business School Desired. • Minimum of 6 years telecommunication training and/or experience. • Must have demonstrated proficiency and profitability at the Technician III level. • Must have exceptional ability in the telephony that is outside the general parameters of installation and technical expertise. • Ability to think critically and problem solve. • Must be able to handle confidential/sensitive information with discretion and good judgement. • Must be mechanically inclined and have a strong mechanical aptitude. • Must have intermediate Microsoft Office (Word, Excel, Outlook) skills. • Must be able to efficiently use a Windows-based computer. • Ability to prioritize and complete assignments accurately and in a timely manner. • Able to effectively handle multiple priorities with a strong attention to detail in a fast-paced environment. • Strong interpersonal, organizational, oral and written communications skills. • Must be able to work alone, and with a team. • Must be able to pass a drug screen and criminal background check.

Physical Demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Prolonged standing. • Climbing of stairs, ladders, and/or scaffolds. • Carrying of loads up and down stairs.
• Reaching and/or grasping. • Stooping, kneeling, walking, bending, crawling, and crouching. • Carrying, pushing and/or pulling. • Finger and wrist dexterity and hand/eye coordination. • Heavy physical effort (usually lifting/moving up to 70 pounds). • Ability to effectively communicate with employees, management, peers, et al.

Work Environment:

• The work environment characteristics described here are representative of those of a standard office environment.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Exposure to noisy or dusty conditions. • Exposure to chemicals and solvents. • Exposure to mechanical, electrical, and/or other hazards. • Must be able to travel up to 50% (most travel is planned well in advance). • The position requires working independently, as well as part of a team. • This position requires verbal and face-to-face contact with others daily. • Frequent use of a computer is necessary. • This position requires use of all general office equipment.
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