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SpikeIT Global Solutions, Inc.
Senior ServiceNow LeadSpikeIT Global Solutions, Inc. • Newark, New Jersey, United States
No longer accepting applications
Senior ServiceNow Lead

Senior ServiceNow Lead

SpikeIT Global Solutions, Inc. • Newark, New Jersey, United States
17 days ago
Job type
  • Full-time
  • Remote
Job description

Job Description

Position: Senior ServiceNow Lead
Location: Newark, NJ (Hybrid – 3 days onsite)
Duration: 6-month+ contract


Key Responsibilities:

  • Own configuration, maintenance, and optimization of core modules: Incident, Problem, Change, Request/Service Catalog, Knowledge, CMDB, Discovery, and Asset Management
  • Design advanced workflows, custom applications, and automations using JavaScript, Glide API, Flow Designer, and IntegrationHub
  • Architect secure REST/SOAP integrations with enterprise systems
  • Lead CMDB data modeling, Discovery schedules, and platform governance
  • Mentor junior team members and drive platform roadmap


Requirements:

  1. 7+ years of hands-on ServiceNow development and administration
  2. Expert knowledge of ITIL-based ITSM processes
  3. Advanced proficiency in JavaScript, Glide API, Flow Designer, IntegrationHub, and ServiceNow Studio
  4. Strong background integrating ServiceNow via REST/SOAP APIs
  5. Proven experience leading platform-level initiatives and technical decision-making
  6. Excellent analytical, debugging, and problem-solving skills


Preferred:

  • ServiceNow CSA + one or more CIS certifications (ITSM, ITOM, HRSD, SAM/HAM, or Discovery)
  • Experience with Service Operations Workspace, Service Mapping, Performance Analytics, Intune, or Workspace ONE


Interview Process: Initial phone screening, followed by a technical interview.


Additional Information

All your information will be kept confidential according to EEO guidelines.

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Senior ServiceNow Lead • Newark, New Jersey, United States

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