.fit_to_content{width:%;height:auto}Your role
Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.
Join us on our journey for a better tomorrow.
Your Role
Service Scheduling – Receive incoming calls for service of compressed air equipment and installation of prime equipment, and schedule service contract customers. Work with the Service Manager to coordinate the activities of the Service Department and maximize Service Technician utilization. Confirm service schedules with customers. Serve as the information liaison between the Service Manager, Service Technicians, and customers – providing regular updates to customers regarding service that is in process. Manage and control work in progress. Report problems that service technicians are having to the Service Manager.
Service Administration – Secure purchase orders for service work, and verify terms and conditions with customers. Maintain (edit as needed) scheduled service orders in MAM and/or VisiTour (including both manual orders and service contracts). Track and file relevant paperwork. Order, track, follow up and expedite parts as needed. Track and file relevant paperwork.
To succeed, you will need
Position requirements -
• Must have excellent organizational skills.
• Strong verbal and written communication skills;
• Strong experience in a customer service-related role, ability to handle difficult customer situations professionally.
• Must be detail oriented and have excellent problem-solving skills.
• Ability to collaborate well within own team and across different functions within the organization.
• Must be able to manage multiple priorities with flexibility and have a strong commitment to customer service.
• Self-motivated with a positive attitude.
• Strong aptitude for learning new processes, systems and applications.
• Ability to work under pressure, within a fast pace environment.
• Must be proficient in Microsoft Office, including Word and Excel.
• Must be able and willing to work overtime if required
Experience – Minimum of two years of experience in a customer facing role.
Education – High School diploma, some college preferred.
In return, we offer
Drive your Career, Explore Opportunities, Realize your Passion . . .
Attractive benefits Include:
•Excellent compensation package, including a flexible benefits plan, and generous (k) retirement plan
•Health insurance/ Dental insurance/ Vision insurance
•Competitive Paid time off
•Life & Disability insurance
•Annual Bonus
•$53k-$65K/year. Geographically adjusted Salary based on knowledge, skills and experience.
Job location
This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site at our office in West Springfield, MA.
Contact information
Talent Acquisition Team: Joseph Coleman
Service Coordinator • West Springfield Massachusetts, United States
OverviewWork for a company that is truly making the world a happier place, one smile at a time! At Benevis, we create over a million smiles a year in the communities we serve and believe that every... Show more
Customer Care Coordinator - Delivery Sched.IBy joining Numotion, you will be a part of the nation's leading provider of Complex Rehabilitation Technology.Numotion is helping thousands of people wit... Show more
Job Title: Outage Coordinator - Level 2 Job Duration: Temp-direct Est.Pay Range: $60- $70/hr (USD) Work Type Hybrid(Hartford, CT).The typical job duties that the Outage Coordinators may provide inc... Show more
Join a USA Today Top Workplace!.North America, is a third generation, family owned and operated business that serves manufacturers of precision machined parts in the United States.Our mission is to... Show more
Explore opportunities with Caretenders, a part of LHC Group, a leading post-acute care partner for hospitals, physicians and families nationwide.As members of the Optum family of businesses, we are... Show more
WHO ARE WE? Momentum Solar, one of the top residential solar companies in the nation, is redefining solar energy.Momentums team culture has often been described as a fast-growing family of ambitiou... Show more
At Aspen Dental, we put You first, offering the security and job stability that comes with working with a world-class dental service organization (DSO).Our best-in-class training program, competiti... Show more
Healthy Communities AmeriCorps Program.Healthy Communities is CHC's AmeriCorps program designed to create cohesion in vulnerable communities and to promote healthcare and support services through o... Show more
Your roleMissionSupport coordination department with various administrative tasks such as entering orders, tracking parts, scheduling maintenance work, and confirming scheduled appointments with cu... Show more
We're looking for candidates with great customer service skills to fill our Remote Customer Service role!.This role is entirely remote and offers full-time/Part time hours with flexibility.We are r... Show more
The IS Support Coordinator II is a step up from Coordinator I this role takes on real workstream ownership and operates with significantly more independence.You won't be waiting to be told what to... Show more
Make an impact providing expert financial advice with heart.Thrivent is a different kind of financial services firm, one that puts generosity at the center of saving and investing.Here, you'll make... Show more
As a Service Center Manager, you will blend technical and management skills to lead, develop and train others in providing superior customer service.You'll be on the move, interacting with your tea... Show more
All States Materials Group is a regional leader in road building, pavement preservation and distribution of road materials.We see the exciting in what most take for granted:the roads we drive on ev... Show more
Aviation Operations & Support (Enlisted).Aviation Boatswain’s Mates in Aviation Operations & Support help launch and recover naval aircraft quickly and safely from ships and shore stations, handlin... Show more
ComForCare Home Care is seeking a driven and personable Marketing Coordinator to help grow our client base and support new client onboarding across our Glastonbury and Avon locations.This is a dyna... Show more
OVERVIEWAlera Group is looking for a Client Relationship Coordinator.We are seeking highly motivated colleagues who bring experience and enthusiasm to our team - joining us may be the perfect fit f... Show more
ComForCare Home Care is seeking a driven and personable Marketing Coordinator to help grow our client base and support new client onboarding across our Glastonbury and Avon locations.This is a dyna... Show more
Opportunities with ProHealth Physicians, part of the Optum family of businesses.When you work at ProHealth Physicians, your contributions directly sustain the health and well-being of our community... Show more
The Fabrication coordinator will be a vital member of the facility, responsible for completion of operational dashboards, reporting, facilitating annual core training, managing Gemba schedule, atte... Show more
