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Scott Goodman Insurance
Customer Service Representative Auto and Home InsuranceScott Goodman Insurance • Henderson, NV, US
Customer Service Representative Auto and Home Insurance

Customer Service Representative Auto and Home Insurance

Scott Goodman Insurance • Henderson, NV, US
30+ days ago
Salary
$18.00–$22.00 hourly
Job type
  • Full-time
Job description

Benefits:

  • Competitive salary
  • Flexible schedule
  • Opportunity for advancement


Benefits/Perks

  • Competitive Pay
  • Professional Development
  • Job Stability

Job Position - Property & Casualty Personal Lines Customer Service Representative (CSR)
Applicants must have direct Property & Casualty insurance experience—please apply only if your resume reflects this background. We’re not a big corporate office—we’re a close-knit team that values great service, attention to detail, and a positive attitude. If you take pride in helping clients protect what matters most, this could be the perfect fit.

We are seeking a professional and personable Insurance Customer Service Representative to join our team in a fast paced office. In this role, you will be responsible for ensuring that each customer has a positive experience when reaching out to our agency. You will respond promptly to inquiries, maintain accurate records, and generally provide excellent customer service. The ideal candidate is detail-oriented, able to multi-task, friendly, and familiar with insurance products.


Qualifications

  • To Apply: Please submit your resume showing your insurance-related job titles, employers, and dates of employment. Applications without documented P&C insurance experience will not be reviewed.
  • Direct experience handling personal auto and home policies (quoting, binding, endorsements, billing)
  • Minimum 1–2 years of recent work experience in a P&C insurance agency or carrier environment (customer service in other industries does not qualify)
  • Experience working with multiple carriers
  • High school diploma/GED required, Bachelor’s degree preferred
  • Excellent customer service skills
    Strong verbal and written communication abilities to explain policies, coverage options, and claim
    procedures to customers
  • Highly organized with strong time management skills
  • Proficiency with Office Software
    Familiarity with Microsoft Office Suite (Word, Excel, Outlook) email, and other office productivity tools
  • Bilingual (not required)


Responsibilities

  • Service personal auto, homeowners, renters, and related casualty policies
  • Answer customer questions via phone, email, and in-person
  • Assist clients with new quotes, updating policies, payments, and other services
  • Answer customer inquiries, complaints and resolve issues
  • Schedule appointments, maintain calendar, filing, managing customer accounts, and tracking policies and claims
  • Maintain detailed records of client interactions
  • Review audits and/or policies
  • Multitasking Ability: capability to manage multiple customer request and administrative task at once
  • Self Motivated
  • Collaborative Team Member
    We’re looking for someone who thrives in a fast-paced, small-office setting and contributes to a positive, team-oriented environment. The ideal candidate will have strong interpersonal skills, a cooperative attitude, and the ability to work closely with agents, customer service reps, and clients to support daily operations and client needs.


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Customer Service Representative Auto and Home Insurance • Henderson, NV, US

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