Talent.com
Papa Johns
General ManagerPapa Johns • Columbia, Missouri, United States
General Manager

General Manager

Papa Johns • Columbia, Missouri, United States
30+ days ago
Salary
$52,000.00 yearly
Job type
  • Full-time
  • Quick Apply
Job description
About the Job:THIS IS A CORPORATE POSITION.

Responsibilities:
Is it your calling to be known as a team leader who ensures customers receive a world class service experience? Can you put together the winning team? Do you want to have fun, learn new skills, and earn extra cash? If so, your dream job is right here with the Papa John's family!
Physical Demands:
While performing the duties of this job, the team member is regularly required to stand, talk, hear, use hands repetitively, handle, or feel, stand for prolonged periods, walk, grasp firmly/strongly and simply/lightly with hands, and use fine finger dexterity. The team member is frequently required to bend, twist, reach with hands and arms including above shoulder level, crouch or stoop, kneel, repetitive use (or motion) of arms, hands, and feet, and use head and neck in a twisting or static motion and to look up and/or down, and lift and/or move up to 25 pounds. Occasionally, the team member is required to sit, climb, balance, push and/or pull, and lift and/or move over 25 pounds.

Working Conditions:
Working conditions are normal for a restaurant environment.

ADA:
Papa John’s will make reasonable accommodation(s) in compliance with the Americans with Disabilities Act of 1990, including changes made by the ADA Amendments Act of 2008.

It is the policy of Papa John’s to provide equal employment opportunities for all applicants and team members without regard to race, color, religion, sex, age, marital status or civil partnership, national or ethnic origin, pregnancy or maternity, veteran status, uniformed service (as defined by 10 U.S.C. §101 (a)(5)), protected disability status, genetic information, sexual orientation, gender identity, gender reassignment, or gender expression, or any other characteristic protected by statute or law.
Job Summary:The General Manager for Corporate Restaurant Operations manages and assumes responsibility for all functions of a Papa Johns restaurant to ensure restaurant profitability. This is accomplished by being a self-sufficient leader, making quality decisions, and ensuring proper planning, forecasting, and systems are in place. Other responsibilities include the management of operations including the execution of all Company policies, procedures, programs, and systems. Ensures compliance with all federal, state and local laws and ethical business practices.

This position oversees all operational aspects of a Papa Johns restaurant including execution of all Operations Manager duties when that position is unavailable/unfilled. Operations Managers, Manager Designates, and Shift Leaders report directly to the General Manager. In restaurants where the Operations Manager role is available/filled, restaurant team members and delivery drivers report directly to the Operations Manager. Where this role is unavailable/unfilled, restaurant team members and delivery drivers report to the General Manager.
Duties and Responsibilities (other duties as assigned):
  • Monitor product quality and customer service standards, identify deficiencies, and follow up with direct reports to address and correct areas of concern. Professionally and promptly respond to all customer concerns or issues. Solicit customer feedback, share feedback with team and use feedback to improve restaurant operations and build brand loyalty. Oversee training and execution of quality standards.
  • Oversee recruiting efforts to meet staffing needs and effective compliance with uniform and appearance standards. Establish and communicate performance expectations and conduct timely and effective performance reviews with direct reports. Document performance issues and take appropriate disciplinary action, up to and including termination. Effectively coach and develop direct reports and build an atmosphere of teamwork, energy and fun, including the implementation of team member recognition programs to reward and retain high performing team members.
  • Manage sales goals against budget & prior year by ensuring prompt and friendly customer service; monitor and execute plans to enhance/address deficiencies in sales trends such as ticket average and order frequency. Seek additional sales through traditional and non-traditional methods by executing creative local restaurant marketing and creating a positive presence in the community.
  • Manage profit goals against budget & prior year; ensure food, labor & other controllable costs stay within budget, & correct deviations from the budget by accurately utilizing the FOCUS System. Develop & implement appropriate plans to resolve unfavorable trends and enhance profits. Execute administrative and cash management duties. Plan and manage adequate inventory levels using the restaurant’s computerized inventory system to meet sales demands and minimize loss. Manage company’s assets by ensuring the restaurant is clean, fully equipped and all equipment operates properly; ensure restaurant meets safety and security standards at all times; oversee preventative maintenance and repairs when necessary.

Education, Experience & Certifications:
  • Two years successful restaurant management or supervision experience preferred.
  • High school diploma (or equivalent) required.
  • Serv-Safe/Local/State Food Service Certification.
  • Basic accounting including invoice reconciliation and financial statement analysis.
  • Cash management skills.
  • Bilingual in certain markets.
  • Must have a driver’s license valid under the laws of the state(s) where the team member works, insurance, satisfactory vehicle and ability to drive.
  • Must be 18 years of age or older.
  • Must be able to work long hours (50+ hours per week required), scheduled or unscheduled, which will include nights, weekends, and as emergencies arise.

Functional Skills:
  • Analytical Skills: effectively uses data to generate insights for operations excellence.
  • Planning & Prioritization: highest impact, highest value.
  • Financial & Business Acumen.
  • Communicates Effectively and Candidly.
  • Problem Solving; ability to use rigorous logic to solve problems with innovative effective solutions.
  • Process Improvement: Strive to continually improve.
  • Ability to build and leverage talent.
  • Ability to work in a challenging, fast-paced environment and to adapt to new situations as they arise.
  • Ability to effectively communicate, inform, and influence senior leaders.
  • Ability to work cross-functionality on multiple initiatives with a successful record of advancing projects.

Our Values:
  • EVERYONE BELONGS – Diversity, Equity, Inclusion and Teamwork.
  • DO THE RIGHT THING – Integrity, Character and Community.
  • PEOPLE FIRST – Customer and Team member Focus.
  • INNOVATE TO WIN – Think Differently and Lead Change.
  • HAVE FUN – It’s Pizza, It Has To Be Fun.

Our Core Competencies:
  • CUSTOMER FOCUSED - Put the customer’s needs first.
  • RESULTS DRIVEN – Commit to achieving objectives.
  • INNOVATIVE MINDSET – Open to new ideas and ways of doing business.
  • STRATEGIC THOUGHT LEADERSHIP – Engage in logical and systematic thinking.
  • COLLABORATION – Work together in the most effective way.

Papa Johns is an equal opportunity employer.

    Create a job alert for this search

    General Manager • Columbia, Missouri, United States

    Similar jobs

    General Manager (01515) - 1100 N. Morley

    Domino's PizzaMoberly, MO, United States
    Full-time

    Great things are happening at Domino's Pizza, we're searching for top candidates who want to be part of the best pizza company in the world and in every neighborhood! If you are adaptable, self-mot... Show more

     • Promoted

    STARTING $59,295 - General Manager - Columbia Stadium 14 & RPX | 1621

    RegalColumbia, MO, United States
    Full-time

    General Manager - Columbia Stadium 14 & RPX.Columbia Stadium 14 & RPX Columbia, MO 65201, USA.Essential Duties and Responsibilities.Upholding and administering all Regal policies as outlined in Reg... Show more

     • Promoted

    General Manager

    RB American GroupMoberly, MO, United States
    Full-time

    Manager at Flynn Arby's, you will have the chance to showcase your leadership skills, collaborate with a dedicated team, and contribute to the flawless execution of our operations.Responsibilities:... Show more

     • Promoted

    General Manager

    Slim ChickensColumbia, MO, United States
    Full-time

    We are seeking an experienced GM candidate for a position at our fast casual restaurant.We are offering a competitive wage based on experience and a benefits package that includes bonus opportuniti... Show more

     • Promoted

    General Manager

    Panera BreadJefferson City, MO, United States
    Full-time

    At Panera, our leaders are celebrated for bringing out the best in their teams.Enjoy great perks, a welcoming culture, and the opportunity to make a real impactevery day.Get ready to rise and come ... Show more

     • Promoted

    General Manager

    Arby'sJefferson City, MO, United States
    Full-time +1

    Flynn Arby's General Manager Opportunity.Flynn Arby's joined Flynn Group in 2018 with the acquisition of 300+ restaurants.Today we are the largest Arby's franchisee in the world and continue to gro... Show more

     • Promoted

    STORE MANAGER IN MOBERLY, MO

    Dollar GeneralMoberly, MO, United States
    Full-time

    At Dollar General, our mission is Serving Others! We value each and every one of our employees.Whether you are looking to launch a new career in one of our many convenient Store locations, Distribu... Show more

     • Promoted

    General Manager

    TMX Finance Family of CompaniesJefferson City, MO, United States
    Full-time

    General Manager Titlemax Jefferson City, MO.As a General Manager (GM), you'll provide reliable financial solutions to help customers manage everyday challenges.As the driving force behind the store... Show more

     • Promoted

    RESTAURANT GENERAL MANAGER

    Taco BellJefferson City, MO, United States
    Full-time

    At Taco Bell, we're hungry for Mas.Mas Heart, Mas Flavor and Mas Value.If you want Mas in your life read on!.Do you go out of your way to make someone smile?.When you say thank you do you mean it?.... Show more

     • Promoted

    General Manager

    Life TimeColumbia, MO, United States
    Full-time

    Life Time champions a healthy and happy life for its members.As the nation's only Healthy Way of Life brand, Life Time delivers an unmatched athletic resort experience and provides a comprehensive ... Show more

     • Promoted

    General Manager - 1116

    Premium Velocity Auto LLCJefferson City, MO, United States
    Full-time

    General Manager Opportunity at Jiffy Lube LLC.Lead a high-performance team and accelerate your career!.Premium Velocity Auto (PVA) is seeking an energetic, people-focused General Manager to lead a ... Show more

     • Promoted

    General Manager

    PaneraJefferson City, MO, United States
    Full-time

    At Panera, our leaders are celebrated for bringing out the best in their teams.Enjoy great perks, a welcoming culture, and the opportunity to make a real impactevery day.Get ready to rise and come ... Show more

     • Promoted

    General Manager In Training Columbia/Jefferson CIty, MO area

    Westlake Ace HardwareColumbia, MO, United States
    Full-time

    Ace Retail Group (ARG), is a division of Ace Hardware Corporation that owns and operates several Ace brands.ARG is one of the largest hardware retailers in the United States and has two headquarter... Show more

     • Promoted

    Vice President, General Manager II - DC Chillers

    Modine Manufacturing CompanyJefferson City, MO, United States
    Full-time

    Vice President, General Manager II - DC Chillers.Job Posting Location: Grand Prairie, TX, Grenada, MS, Jefferson City, MO, Rockbridge, VA.Remote, Onsite or Hybrid?: Remote.Posted Pay Range: $325,00... Show more

     • Promoted

    General Manager In Training Columbia/Jefferson CIty, MO area

    Ace HardwareColumbia, MO, United States
    Full-time

    The General Manager in Training (GMIT) is responsible for training and developing in all store operations in order to prepare the individual to promote into a General Manager position within an ass... Show more

     • Promoted

    General Manager

    Drury HotelsColumbia, MO, United States
    Full-time

    Property Location: 1000 Knipp Street - Columbia, Missouri 65203.Be valued for what you do and who you are.Drury Hotels is family owned and operated.What started as a small family business in 1973 r... Show more

     • Promoted

    Collision General Manager

    CaliberColumbia, MO, United States
    Full-time

    Caliber Collision has an immediate job opening for a Collision General Manager to perform all-purpose duties, which may include, but is not limited to the overall operation of their center, includi... Show more

     • Promoted

    General Manager-Fairfield Columbia, MO

    Blue Sky Hospitality SolutionsColumbia, MO, United States
    Full-time

    The General Manager is responsible for overseeing all aspects of hotel operations at the Holiday Inn Columbia East, MO.This includes managing day-to-day operations, ensuring exceptional guest exper... Show more

     • Promoted

    General Manager

    SonicMoberly, MO, United States
    Full-time

    Sonic Drive-In General Manager.As a SONIC Drive-In General Manager, you are responsible for overseeing and managing the daily operations of the Drive-In to provide quality food in a clean, safe, an... Show more

     • Promoted

    Restaurant General Manager - Salary

    Pizza HutMoberly, MO, United States
    Full-time

    Restaurant General Manager - Salary.If you're an experienced restaurant or retail manager, think about a career with Pizza Hut.You know who you are - a natural leader, you love putting together a w... Show more