Information Technology (IT) Systems Support Specialist [DOE0078077]

Job Description

2440 Stevens Center Place, H520 Richland, Washington 99354

ProSidian Seeks a Information Technology (IT) Systems Support Specialist [DOE0078077] for Program Support on a Exempt W2: No Overtime Pay Basis Contract Contingent generally located across the CONUS - Richland, Washington Across The Pacific Northwest Region supporting DOE EM Hanford which is a Federal, regulated, high-stakes nuclear cleanup environment requiring multidisciplinary contractor support, compliance oversight, and mission assurance.

We seek Information Technology (IT) Systems Support Specialist [DOE0078077] candidates with relevant Environmental Management Sector Experience (functional and technical area expertise also ideal) to support professional services engagement for Environmental Management Sector Clients such as DOE. This as a Contract Contingent or Contract W-2 (IRS-1099) Oversight And General Support Services Under Job Task Category 03 Assistant Manager for Mission Support (AMMS) Functional Area / Swim Lane / Category Discipline Professional - General Support Services (GSS) For Hanford Field Office (HFO) Position; however, ProSidian reserves the right to convert to a Full-Time ProSidian employed W-2 Position.

JOB OVERVIEW

Provide services and support as a Information Technology (IT) Systems Support Specialist [General Support Services (GSS) For Hanford Field Office (HFO)] in the Environmental Management Industry Sector focussing on Environmental Services Solutions for clients such as U.S. Department of Energy – Environmental Management, Hanford Field Office (DOE-EM / HFO) | DOE – Environmental Management Consolidated Business Center (EMCBC), Cincinnati, OH Generally Located In CONUS - Richland, Washington and across the Pacific Northwest Region (Of Country/World).

Mission support services enhance infrastructure, operations, and logistics—driving safe, reliable, and efficient Hanford performance.

RESPONSIBILITIES AND DUTIES - Information Technology (IT) Systems Support Specialist [DOE0078077]

Provide Tier 1/2 support, manage accounts, patch systems, document knowledge base. This role provides services and support for Program Office #03 Assistant Manager for Mission Support (AMMS) under Job Task #03.03 - Information Technology (IT) Systems Support Specialist with Support Functions for Hanford Sitewide Mission Support Activities, programmatic technical support, project controls, cybersecurity analyst support, IT equipment administration support, and security support.

Information Technology (IT) Systems Support Specialist: Administers cloud environments, provides technical support, maintains system documentation, and manages IT equipment inventory to support DOE's mission and enhance IT infrastructure. The role is crucial for maintaining and enhancing the IT infrastructure at Hanford, ensuring efficient cloud administration, technical support, system documentation, and IT equipment management to support DOE's mission. With a DPLH of 1920, the anticipated total FTEs are approximately 3 FTEs for this ProSidian Engagement Team Role.

The role(s) are located in the Pacific Northwest Region is at or near CONUS - Richland, Washington. Initially identified Work Site Address (Subject to Change or Working Remotely): 2440 Stevens Center Place, H520 Richland, Washington 99354

Qualifications

Desired Qualifications For Information Technology (IT) Systems Support Specialist [DOE0078077] (DOE0078077) Candidates:

4–7+ years IT support; DOE preferred.

Education / Experience Requirements / Qualifications

AA/BS IT or related; certifications helpful.

4–7+ years IT support; DOE preferred.

This position aligns with functional and technical requirements in the Environmental Management Sector and Information Technology (IT) Systems Support Specialist Candidates principally support Oversight And General Support Services Under Job Task Category 03 Assistant Manager for Mission Support (AMMS) Functional Area / Swim Lane / Category Disciplines.

Skills Required

Primarily focused on Assist program and project management support in daily business activities. initiatives and aligned with Program Support activities Oversight And General Support Services Under Job Task Category 03 Assistant Manager for Mission Support (AMMS) Functional Area Activities.

Service desk tools, O365, troubleshooting.

Competencies Required

• Customer focus, patience, documentation.

Ancillary Details Of The Roles

• Publish self-service guides for DOE users.
• Functional attributes of this role include IT systems/application support
• - Job Tasks: Job Tasks related to Hanford Field Office (HFO) General Support Services (GSS) in this role shall include a broad spectrum of support responsibilities. required supporting personnel are subject to change throughout the period of performance, with increases/decreases in the number of supporting personnel positions expected. Support services may vary by up to +/-15% of the indicated staffing levels.
• - Travel: Travel as coordinated with the technical point of contact and approved in writing by the CO in advance is allowed, in accordance with Federal Travel Regulations.
• - Security Requirements: ProSidian Team Members shall have a Facility Clearance, and their subcontractors and team members proposed to perform classified work shall have a Facility Clearance. When required, ProSidian personnel shall possess a DOE Clearance level as indicated in the Task description for the work performed.
• - Place of Performance: Work shall be conducted at the Hanford Field Office and the Hanford Site in Richland, Washington.
• - Government-Furnished Resources: The Government will provide the ProSidian Team with office space, computer workstations, and required software at the Hanford Field Office (HFO) location to support the performance of all tasks. Scope performance shall be conducted predominantly on-site at the Hanford Field Office (HFO) facilities (with some remote support as approved by the Contracting Officer [CO]).

Other Details

After-hours support may be required.

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