Talent.com
Amazon.com Services LLC
Operations ManagerAmazon.com Services LLC • Richmond, Virginia, USA
Operations Manager

Operations Manager

Amazon.com Services LLC • Richmond, Virginia, USA
30+ days ago
Job type
  • Full-time
Job description
Job summary
Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will be responsible for engaging your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance. To achieve this, managers are expected to provide their team with the tools needed for success while driving improvements in productivity and efficiency through data-driven decisions and analytical problem-solving. You will also play a key role in maintaining our customer expectations to ensure customer orders are delivered at the right time, to the right location.

Our Operation’s workflow has three major components: First mile - where the product is housed and ready for order; Middle mile - where the order is hauled to your area; and Last mile - when the product is delivered to the customer’s door. Please note that all workflows have slight building variations, but one thing is constant: our vision and dedication to the customer.

Key Responsibilities and Job Elements:
- Support, mentor, and motivate your salaried and hourly workforce
- Lead large-scope projects with site and regional impact
- Build and execute productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance
- Manage safety, quality, productivity, and customer delivery promises
- Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives
- Lift up to 49 pounds and frequently push, pull, squat, bend, and reach
- Stand/walk for up to 12 hours during shifts
- Work in an environment where the noise level varies and can be loud
- Work in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments)
- Continuously climb and descend stairs (applies to sites with stairs)
Our fulfillment network launches new Operations sites every year, providing various opportunities for your professional growth. We hire Operations Managers based on location preference and the business’ current openings.

BASIC QUALIFICATIONS

- 3+ years of employee and performance management experience
- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

PREFERRED QUALIFICATIONS

- 1+ years of performance metrics, process improvement or lean techniques experience
- Experience managing a team of 2+ salaried employees and 70+ indirect employees
- Experience scoping, leading, and implementing process improvements through: Lean process, Kaizen, and/or Six Sigma.
- Demonstrated problem solving skills and analytical skills
- Excellent customer service skills, communication skills and interpersonal skills
- Track record of meeting or exceeding department performance goals
- A Bachelor’s or Master’s degree in Engineering, Operations, Supply Chain/Logistics, or a related field.
- Experience in: military, manufacturing, automotive, biotech, electronics, energy, instrumentation, machinery, defense/aerospace, medical, cosmetics, production, or distribution environments.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers.
Create a job alert for this search

Operations Manager • Richmond, Virginia, USA

Similar jobs

Landfill Operations Manager

WMRichmond, VA, United States
Full-time

About the Job** The Landfill Operations Manager is responsible for overseeing the daily operations of a high‑volume landfill facility processing approximately 2,500-2,800 tons of waste per day.Thi... Show more

 • Promoted

Operations Manager

Eaton PlcRichmond, VA, United States
Full-time

Eaton's Electrical Sector is currently seeking an Operations Manager to join our team at our Richmond VA facility.Relocation assistance will be provided within the US.This critical position will le... Show more

 • Promoted

Market Operations Manager II (Warehouse/Transportation)

PODS EnterprisesRichmond, VA, United States
Full-time

Responsible for the daily operations of two or more storage centers within a designated territory.Responsibilities include but are not limited to, directing day-to-day storage centers and associate... Show more

 • Promoted

Manager-Operations

RentokilRichmond, VA, United States
Full-time +1

Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!.For more information about our benefits, see below!.We are proud to be a member of the Rentokil family of companies, the global le... Show more

 • Promoted

Operations Manager| Full-Time | Multi-Purpose Center

Oak View GroupPetersburg, VA, United States
Full-time

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry.Offering an unmatched, 360-degree solution set for a collection of... Show more

 • Promoted

Manager Operations Performance and Data Analytics, North America

AllianzRichmond, VA, United States
Full-time

Manager Operations Performance And Data Analytics, North America.The Manager Operations Performance and Data Analytics, North America is a key leader within the Global Operations (COO) function, dr... Show more

 • Promoted

Operations Manager

THE PEGGS COMPANY, Inc.Ashland, VA, United States
Full-time

Location 100 Haley Road, Ashland, VA, 23005, United States. Show more

 • Promoted

Operations Manager

U.S.VETSRichmond, VA, United States
Full-time

This position reports directly to the Executive Director at the local U.VETS site and will regularly consult with and receive guidance and direction from the Vice President of Operations & Complian... Show more

 • Promoted

IFM Operations Support Manager

JLLRichmond, VA, United States
Full-time

IFM Operations Support Manager.JLL empowers you to shape a brighter way.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and te... Show more

 • Promoted

Operations Development Manager II - US Growth (Multiple Location Options)

JabilPrince George, VA, United States
Full-time

Operations Development Manager II - US Growth.At Jabil (NYSE: JBL), we are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, supply chain, and manufactur... Show more

 • Promoted

Senior Operations Manager(s) Revenue Cycle Department Multiple Locations

VCU HealthRichmond, VA, United States
Full-time

The Senior Operations Manager is responsible for the day-to-day operational leadership of Patient Access functions and appropriate execution of strategic initiatives.This role oversees managers and... Show more

 • Promoted

PROJECT OPERATIONS MANAGER

Carter Machinery CompanyRichmond, VA, United States
Full-time

Carter Machinery Company, the authorized Caterpillar dealer serving Virginia, West Virginia, Maryland, Delaware and Washington D.Project Operations Manager in Richmond, Virginia for our Engineering... Show more

 • Promoted

Operations Manager

Hotel Indigo Dallas DowntownRichmond, VA, United States
Full-time

The Commonwealth, Richmond's oldest and newest boutique hotel, is searching for an experienced, motivated and dynamic Operations Manager.Managed by SMI Hotel Group and affiliated with Preferred Hot... Show more

 • Promoted

Food Operations Manager 2

SodexoRichmond, VA, United States
Full-time

Sodexo Corporate Services is seeking an experienced Food Operations Manager 2 to support a premier account at the Federal Reserve Bank in Richmond, VA.This role is perfect for someone who loves num... Show more

 • Promoted

Assistant Operations Manager

Kona IceAshland, VA, United States
Full-time

We are looking for a go-getter who will be a cheerful addition to our office.This person needs to be a multitasker who is detail oriented, customer service driven, and able to build lasting relatio... Show more

 • Promoted

Operations Manager General Admin

Builders FirstSourceChester, VA, United States
Full-time

Builders FirstSource Operations Manager.We are Builders FirstSource, America's largest supplier of building materials, value-added components and building services to the professional market.You'll... Show more

 • Promoted

Senior Manager - Datacenter Operations - Storage, Backup and Recovery Platforms

GenworthRichmond, VA, United States
Full-time

Senior Manager - Datacenter Operations - Storage, Backup and Recovery Platforms.This role is not available for Sponsorship.This position is available to Virginia residents as Richmond or Lynchburg,... Show more

 • Promoted

Operations Manager - Building Materials

Carter LumberRichmond, VA, United States
Full-time

A Kempsville Building Material (a division of Carter Lumber) Operations Manager is responsible for the operation of a professional lumberyard.Success depends on your ability to meet performance obj... Show more

 • Promoted

DIA - Operations Manager

D.A. DavidsonRichmond, VA, United States
Full-time

Davidson Companies is an independent, employee-owned company with a rich history spanning 90 years.We are dedicated to conducting our business in accordance with the highest standards of integrity ... Show more

 • Promoted

Landfill Operations Manager

Waste ManagementRichmond, VA, United States
Full-time

The Landfill Operations Manager is responsible for overseeing the daily operations of a high-volume landfill facility processing approximately 2,5002,800 tons of waste per day.This role leads and s... Show more