Settlement House case manager

Settlement House Case Manager

Job Title: Settlement House Case Manager	Reports to: Erie County Youth Services Director
Job Category: Non-Exempt	Department: Erie County Youth Services Salary: $45,000- $51,000

Position Purpose: The Buffalo Federation of Neighborhood Centers (BFNC) is seeking a dynamic and motivated Settlement House Coordinator to join our team. This full-time position focuses on supporting and expanding after-school programming for youth ages 9-12 while strengthening connections between the community, schools, and families. The ideal candidate is a self-starter with strong leadership skills who thrives in community-based work, possesses excellent relationship-building abilities, and demonstrates creativity in developing youth engagement activities.

Primary Position Responsibilities:

Program Development & Implementation:

• Coordinate and oversee the day-to-day operations of the after-school program, ensuring engaging and developmentally appropriate activities for youth.
• Develop innovative and creative programs that focus on STEAM (Science, Technology, Engineering, Arts, Math), literacy, self-esteem, and social-emotional development.
• Plan and lead experiential learning activities and field trips that align with program goals.
• Ensure that program activities meet the needs of diverse youth populations and support holistic growth.

Community Engagement & Family Support:

• Build and maintain healthy, paraprofessional relationships with youth participants and their families.
• Attend community stakeholder meetings and represent BFNC at community events to promote program visibility and partnership opportunities.
• Act as a liaison between schools, families, and community organizations to enhance youth services.
• Conduct home visits when necessary to ensure consistent communication with families and provide additional support.

Collaboration & Communication:

• Work closely with school staff and other BFNC departments to ensure alignment of services and programs.
• Provide regular reports and updates to the Health Coordinator and Youth Services Program Director.
• Maintain positive working relationships with community partners, funders, and other stakeholders.

Administrative Duties:

• Monitor program budgets and ensure compliance with grant requirements.
• Maintain accurate records of attendance, program outcomes, and family engagement activities.
• Assist with grant reporting and other administrative tasks as assigned.

Physical & Logistical Requirements:

• Must be able to lift 15-20 pounds regularly.
• Frequent travel between schools and community sites is required. Candidate must have reliable transportation and a valid driver's license.
• Flexibility in scheduling is essential. The majority of work will take place during after-school hours (Monday through Friday), with occasional evening or weekend events.

KNOWLEDGE AND SKILL REQUIREMENTS

• Must have use of an automobile and valid driver's license
• Bachelor's Degree in Social Work, Sociology, Psychology, Social Welfare, Health and Human Services or other social service field with at least 1 year of experience providing direct service (case management or counseling) to individuals or families.
• Possesses strong Emotional Intelligence, remaining calm and centered with an even temperament
• Works well independently as well as within a team setting, demonstrating superior interpersonal skills in collaborating with other providers and consumer- centered community support systems
• Demonstrated passion for working with people from all backgrounds and ages and providing person-centered care supported by Cultural Competency
• Must be knowledgeable about the social determinants of health
• Excellent written and oral communication skills with strong organizational and time management skills
• Strong negotiation, judgment, problem solving and change leadership skills
• Must exhibit a passion for BFNC's vision, mission and values and act as a role model for agency values and responsible practices
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position
• The job specifications cited in this Job Description are not to be interpreted to be a complete list of all the qualifications and performance expectations needed to perform this job adequately. Management can at its discretion add, drop, or change at any time the duties, responsibilities, and expectations of this job.
• This job description does not constitute an offer of employment, continuous employment, or an employment contract.