Plumber Manager

Raptor Rooter & Plumbing, a well-established company in Spokane Valley, Washington, is currently seeking a full-time Plumber Manager to provide leadership to our team of plumbing technicians. We offer a salary of $90,000 - $130,000/year and generous benefits, such as:Health, dental, and vision insuranceEmployee assistance program401k with 3% matchingPTO (after 6 months)Corporate discount at local fitness centerEmployee education program that covers classes and licensing fees for certain licensesConsistent scheduleOptions for growth within the companyThis full-time role will generally adhere to standard business hours, with some flexibility to support a 24/7 emergency service operation and the needs of the team. This includes being available by phone on weekends until 10:00 pm.This Plumber Manager position offers a stable career opportunity for a dedicated professional seeking to contribute to a reputable organization. Keep reading to learn more!ABOUT USSince 2017, our family-owned and local company has been serving the Washington and Idaho area with the goal of providing top-notch service to every customer we assist. Currently, we provide service and construction plumbing for residential and multi-residential clients. As we continue to grow, we will be adding commercial services to our company offerings! Some of the service jobs we take on involve leaking pipes, sump pump repairs, sump pump installations, water heaters, frozen pipes, sewage backups, and more. No job is too big or too small for us to handle. We also offer 24/7 emergency services because we know that issues can happen at any time, day or night.In addition to giving our customers great results, we strive to provide our team with a family-like atmosphere where they feel right at home. Because we have our employees' best interests in mind, we also offer highly competitive pay and great benefits. If you're looking to join a stand-up team where you feel appreciated for your efforts, look no further!REQUIREMENTS5+ years of experience as a service plumber2+ years of management experience2+ years of business school educationPL02 certificationAbility to identify training needs and develop training programsAbility to set standards and conduct performance reviewsAbility to meet revenue targets and identify new streams of incomeAbility to professionally handle customer complaintsServiceTitan proficiencyValid driver's licenseHigh school degree or equivalentExcellent leadership and interpersonal skillsReliable, persistent, and a self-starter mentalityWillingness to learn morePREFERRED:PL01 certificationJourneyman licenseYOUR DAY AS A PLUMBER MANAGERAs the Plumber Manager, you'll guide and mentor service technicians, helpers, and customer service reps. You'll address technical questions and assist in resolving on-the-job challenges to ensure efficient and effective service delivery. You'll demonstrate your commitment to team development by dedicating one day each month to field-based training and leading weekly technical and sales training. Your role will also involve overseeing performance by providing constructive feedback, setting performance standards, and monitoring team metrics to support coaching and growth.Strong communication and interpersonal skills will be essential as you foster a positive and collaborative work environment. You'll work closely with the business manager to identify equipment needs, manage procurement processes, and help develop and implement company policies and procedures. On the administrative side, you'll review ServiceTitan data and invoices to ensure pricing accuracy, identify discrepancies, and look for opportunities to expand services.Interested candidates who meet the stated qualifications are invited to apply for this position. Please complete our initial, mobile-friendly 3-minute application to indicate your interest.Candidates must successfully pass a background check. Please note that any job offer extended will be contingent upon the results of the background testing.

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