Talent.com
Cypress HCM
Customer Success ManagerCypress HCM • Walnut Creek, California
Customer Success Manager

Customer Success Manager

Cypress HCM • Walnut Creek, California
30+ days ago
Salary
$150,000.00 yearly
Job type
  • Permanent
  • Remote
Job description

Customer Success ManagerLocation: Remote (EST | CST)Employees: 50|Team Size: 3-5Industry: SaaSReporting To:Director of Customer SuccessSeeking an experienced Customer Success Manager to join our expanding team. We’re seeking someone who thrives on building strong customer relationships, driving adoption, and ensuring our clients achieve measurable success. You’ll serve as the primary liaison between customers and internal teams and play a key role in guiding customers through onboarding, strengthening engagement, and identifying opportunities for growth and improvement. Most Important Responsibilities:

  • Lead solution adoption initiatives, ensuring smooth transitions for new clients. Manage and optimize knowledge-sharing tools and processes.
  • Build and maintain trusted relationships with portfolio of enterprise and mid-market accounts.
  • Guide new clients through onboarding, configuration, and best practices to ensure a smooth adoption process.
  • Partner cross-functionally with Sales, Product, and Support to resolve issues and improve overall user experience.
  • Conduct business reviews to align on customer goals, KPIs, and success milestones.

What you can bring to the table to impact this role, team, and organization:

  • 3+ years of experience in Customer Success, Account Management, or client-facing roles in a SaaS or Cybersecurity environment.
  • Strong communicationand relationship-building skills with technical and business stakeholders.
  • Strategic thinker with a proactive and solution-oriented mindset.
  • Proven ability to manage multiple accounts and priorities in a fast-moving environment.
  • Experience with CRM or customer success tools (Salesforce, Gainsight, Totango, HubSpot), as well as endpoint experience.

Compensation:$100 – 150K + Bonus/Commission Opportunity

Create a job alert for this search

Customer Success Manager • Walnut Creek, California

Similar jobs

Insurance Agent (Sales, Customer Service)

Freeway Insurance Services AmericaVacaville, CA, United States
Full-time

Pay Range: $50000 - $110000 / year.Sign-On Bonus Opportunity of up to $4,000.Unlimited/uncapped commission your earning potential is in your hands.Lucrative incentive sales plans, bonuses and sales... Show more

 • Promoted

Team Manager

PaneraVacaville, CA, United States
Full-time

Our Panera cafes are upscale, friendly cafes which feature freshly baked breads and pastries.We serve made-to-order soups, salads and sandwiches as well as specialty espresso beverages.We're known ... Show more

 • Promoted

Engineering Manager

Schweitzer Engineering LaboratoriesVacaville, CA, United States
Full-time

Schweitzer Engineering Laboratories seeks an Engineering Manager to support the West Region within the Engineering Services Division.In this role you'll be leading teams to deliver power system sol... Show more

 • Promoted

Store Manager - Spencer's

Spencer'sFairfield, CA, United States
Full-time

Benefits include: Company Paid Sick Time, Paid Vacation Time, Paid Holidays, Bereavement Pay, Jury Duty Pay, Monthly Sales Bonus, Yearly Shrink Bonus, Champions Club Bonus, Contest Prize Awards, 40... Show more

 • Promoted

Customer Success Manager - US Remote (West Coast)

RudderstackFremont, CA, United States
Remote
Full-time

About the roleWe are searching for a passionate and strategic Customer Success Manager to join our growing team.This is an exciting time for the Customer Success organization as we focus on prepari... Show more

 • Promoted

Shift Lead

JambaVacaville, CA, United States
Part-time

A Shift Lead is responsible for supporting the overall shift operations, sales performance, and execution of brand excellence in a store.Shift Leads typically support a staff of 1 to 8 team members... Show more

 • Promoted

Team Manager

Panera - Flynn GroupFairfield, CA, United States
Full-time

Flynn Group entered the Panera system in 2015 with the acquisition of 47 cafes.Since then, we have more than tripled in size to become the 2nd largest Panera franchisee in the world and continue to... Show more

 • Promoted

Sr. Customer Success Manager

WorkdayPleasanton, CA, United States
Full-time

Your work days are brighter here.We're obsessed with making hard work pay off, for our people, our customers, and the world around us.As a Fortune 500 company and a leading AI platform for managing... Show more

 • Promoted

Solutions Architect, Customer Success -(Hybrid/Remote)

The Rundown AI, Inc.San Ramon, CA, United States
Remote
Full-time

Our PurposeAt Fiddler, we understand the implications of AI and the impact that it has on human lives.Our company was born with the mission of building trust into AI.The rise of Generative AI and A... Show more

 • Promoted

Manager, Sales and Customer Service

MacysConcord, CA, United States
Full-time

Be part of an amazing story Macy's is more than just a store.One that's captured the hearts and minds of America for more than 160 years.A story about innovations and traditions. Show more

 • Promoted

Store Manager

Hot TopicFairfield, CA, United States
Full-time

At Hot Topic, we're passionate about a few things: music, pop culture, and creating the most amazing in-store experience for our customers and employees.We're on the search for a Store Manager that... Show more

 • Promoted

Sales Manager

Tharaldson Hospitality ManagementFairfield, CA, United States
Full-time

Fairfield Napa Residence Inn by Marriott.Wage: $75,000-$85,000 (Based on Experience).Are you ready to advance your career to the next level? Are you a passionate hospitality professional? How about... Show more

 • Promoted

Remote Associate Customer Success Manager

Five9 Inc.Canyon, CA, United States
Remote
Full-time

A leading cloud contact center provider is seeking a passionate Customer Success Manager.In this role, you will liaise with customers to solve issues and deliver effective solutions.The ideal candi... Show more

 • Promoted

Service Manager

CintasSan Leandro, CA, United States
Full-time

Location: San Leandro, CA, US, 94577 Requisition Number: 234560.Cintas is seeking a Service Manager to directly manage our customer facing Service team.Responsibilities include hiring and performan... Show more

 • Promoted

Sr. Manager, Succession Planning

Albertsons CompanyPleasanton, CA, United States
Full-time

Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!.At Albertsons Companies, we a... Show more

 • Promoted

Customer Success Manager

Kastle SystemsFremont, CA, United States
Full-time

Join the leader in providing smarter solutions for a safer world.The property technology space is growing rapidly, and Kastle Systems is leading the way.Kastle Systems is the leader in managed secu... Show more

 • Promoted

Remote Customer Service Specialist

ForgeFitFairfield, CA, United States
Remote
Full-time

Remote Customer Service Specialist.At ForgeFit, we supply premium fitness equipment to gyms, studios, and training facilities nationwide.Our mission is to help our partners perform at their peak wi... Show more

 • Promoted

Service Advisor

Ford Lincoln FairfieldFairfield, CA, United States
Full-time

The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed.They may also set up loaner cars and verify insurance before ma... Show more

 • Promoted

Manager

Crunch FitnessFairfield, CA, United States
Full-time

The Crunch Manager will ensure the members receive the highest quality of service and facilities.He or she will exhibit an ability to achieve the financial targets for the club as outlined in the a... Show more

 • Promoted

Store Manager

Windsor FashionsFairfield, CA, United States
Full-time

Windsor Fashions is a leading special occasion and fast fashion retailer founded and operated by generations of the Zekaria family.We are committed to providing a broad selection of on-trend appare... Show more