Operations Manager

CAIR San Francisco Bay Area is seeking a highly capable and hands-on Operations Manager to oversee and strengthen the systems that power our growing civil rights organization. This full-time, management-level position is central to ensuring CAIR-SFBA's day-to-day effectiveness and long-term sustainability.The ideal candidate will bring significant experience in nonprofit operations and staff supervision, with expertise spanning HR, finance, facilities, IT, and compliance. They will be both a strategic thinker and a practical doer-ready to lead organizational change initiatives while also rolling up their sleeves to support everyday needs, from managing budgets and systems to pitching in on office logistics.Title: Operations ManagerLocation: Based in CAIR's Santa Clara office. CAIR staff are currently working a hybrid schedule, with three days in-person and two days remote. Schedule Type: Full-time. Exempt. Occasional evenings and weekends requiredReporting Relationships: Reports to Executive Director. Oversees Senior Operations Coordinator and Operations CoordinatorRequirements: Must be authorized to work in the United States. Requires travel throughout the Bay Area (vehicle and driver's license required)Duties & Responsibilities:Leadership & SupervisionLead and supervise Operations staff; provide oversight to other teams in managers' absenceRepresent the Executive Director internally and externally when delegatedServe on the Management Team by attending regular meetings, advising executives, and advancing strategic plan deliverablesCultivate and maintain relationships with community leaders, board, donors, and vendorsOperations ManagementEnsure smooth day-to-day functioning of the organization and facilityManage CAIR-SFBA's office building, assets, supplies and equipment, contracts, insurance, permits, pest control, utilities, and renovationsOversee logistical needs for flagship programs, including budgets, permits, COIs, and securityEnsure adequate operational staffing for office and events; manage vendor contracts and recordsMonitor compliance with laws and organizational policies; resolve potential issues proactivelyLead adoption of new technologies, systems, and processes; maintain operational calendarParticipate in statewide Operations Committee to align shared processesOrganizational EffectivenessEfficiently manage departmental workflows and optimize inter-departmental communicationImprove reporting, workflows, inter-departmental communication, and planning systemsPartner with leadership to develop processes and drive organizational culture shiftsOversee staff training budgets, professional development goals, and annual planning sessionsAnticipate and resolve organizational challenges; implement scalable controls across functionsFinancialDevelop and manage annual and departmental budgets with ED, Treasurer, and managersOversee daily financial management, reporting, reserves, accounts, and expense processingCoordinate with Bookkeeper, Development staff, and Programs team on audits, fundraising finances, grant budgets, donor services, and sponsorshipsManage banking relationships; implement cost-saving measures and optimize resourcesHuman ResourcesOversee payroll, benefits, performance management, employee records, policies, and compliance with safety and employment lawLead recruitment, hiring, onboarding, and offboarding processes; manage career progression systems and retention strategiesCollaborate statewide on HR initiatives to enhance engagement and cultureInformation TechnologyDirect IT systems and infrastructure, and manage relationships and projects with technology vendorsEnsure cybersecurity, manage hardware/software upgrades, and integrate emerging tools (including responsible AI)Marketing & ReportingPartner with ED and Communications Manager on marketing strategiesManage production and final review of internal and external reportsAdministrationSupport organization-wide planning, communications, and program deliveryCoordinate logistics for staff, management, and board meetings; annual convenings; and eventsOther duties as assigned, dependent on organizational needs and employee skills. All CAIR staff are required to assist in general duties such as answering phones, weekly outreach, and other office tasks. Required Qualifications:Minimum five years of full-time experience directly managing organizational operations across multiple functions (e.g., HR, finance, IT, facilities, compliance); nonprofit experience strongly preferredDemonstrated track record of supervising staff and managing cross-departmental workflowsProven success in strategic planning, systems improvement, and organizational development at the organizational level (not only departmental or project-based)Proficiency in using data and performance metrics to evaluate effectiveness and guide decisionsStrong analytical, problem-solving, and written/oral communication skillsFlexibility to adapt to evolving organizational priorities and a fast-paced environmentA hands-on leader: ready to pitch in on everyday tasks and work alongside the team when neededDeep commitment to CAIR-SFBA's mission of defending civil rights and empowering immigrant communitiesPreferred Qualifications:Significant leadership experience in a nonprofit, advocacy, or mission-driven organizationStrong interpersonal skills and comfort representing the organization publiclyExperience collaborating on fundraising, donor relations, or revenue-generating partnershipsConversational proficiency in Arabic, Farsi, Dari, Pashto, or UrduCompensation & Benefits:Compensation in the range of $93,000-112,000 annually, commensurate with experienceFully paid Kaiser Health Insurance and Blue Cross PPO Dental Plan for employee and dependents401 (k) plan with an employer match12 paid holidays, 10 sick days, and 12 vacation daysTo Apply: Please submit (1) a cover letter discussing your interest and relevant experience, (2) your resume; and (3) the names and contact information of three references.CAIR-CA is an equal-opportunity employer and adheres to all federal, state, and local laws prohibiting employment discrimination.

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