Working with the service manager. Responsible for the safe, efficient, andprofitable operation of the Service department. Oversees the work of the technicians. Acquire customer approvals, provide estimates, book & close all service tickets considered as waiters. Assist with closing other repair orders as needed. Maintain product knowledge as the Liaison between the Service Department and the customer. The dispatcher strives to assign work to technicians in a timely manner, ensuring task to be completed is complimentary to the technician’s skill set, and serve as a liaison between the service office and the shop floor, closely coordinating with Shop Foreman.
ESSENTIAL DUTIES AND RESPONSIBILITES
1. Help in writing up repair orders and communicating with the drivers and owners in order to determine problems and solutions to their truck repair needs.
2. Schedules an assigns jobs ad work areas to employees according to their skills and knowledge. This should be accomplished in a manner to eliminate time lost between jobs.
3. Keep track of each customer job and be able to advise the customer as to time of completion, cost of repairs, additional repairs, etc.
4. Help in determining the parts to be replaced and follow through with the mechanics and Parts Department to be sure of parts availability.
5. Help in completing repair orders by getting the mechanics write up of the repairs, seeing that parts are billed correctly, and all needed lines are added to the ticket as it progresses. Be sure each repair is coded correctly.
6. Must be familiar with warranty of all parts of the truck and able to determine if a repair is warrantable.
7. Must be at work at least thirty minutes prior to time for the mechanics in order to analyze the work schedule.
8. Must be willing to work additional hours as the workload and business requires and perform other duties or functions as so directed by management.
9. Must help to insure safe working conditions for all employees.
EDUCATIONAL REQUIREMENTS
Minimum high school diploma required. Continuing education course in Management is also required.
WORK EXPERIENCE
Minimum of 2 years in service management or lead mechanic role.
PHYSICAL DEMANDS
Involves essential ability to climb around, on and under trucks in order to properly inspect and diagnose all types of problems and repairs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to lift 50 pounds to the waist and 25 pounds to the shoulder.
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Service Dispatcher - Amarillo, TX • Amarillo, Texas, United States
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