Delivery Technical Lead

Delivery Tech Lead – Experience Domain
We are seeking a Delivery Tech Lead to provide hands-on technical leadership and end-to-end accountability for one of four critical experience domains: Customer, Lending, Accounting, or Financial. You will guide technical delivery for 3–4 agile teams, mentor 20–40 technical professionals and serve as the final authority for all technical decisions within your domain. This is a dedicated, non-rotational leadership role, reporting to the Director of Technical Delivery.

Key Responsibilities:
Technical Direction & Ownership

• Own all technical decisions affecting delivery, quality, and system stability within your domain.
• Set domain-specific technical standards, integration strategies, and modernization approaches.
• Lead architecture design, approve technical interfaces, and develop deep system knowledge.
• Maintain hands-on involvement to guide and unblock teams while managing long-term strategy.

Delivery Execution

• Accountable for on-time, high-quality delivery across multiple agile teams.
• Drive planning, technical estimation, and release readiness for your domain.
• Resolve delivery impediments quickly and ensure continuous flow of value.
• Manage transitions between Plan-to-Build and Build-to-Run phases.

Engineering Quality

• Enforce domain-specific code quality, testing standards, and compliance requirements.
• Define quality gates, track technical debt, and implement sustainable delivery practices.
• Promote DevOps, automation, and secure coding practices within your teams.

Team Enablement & Mentorship

• Provide technical coaching to developers, testers, and analysts across your capability teams.
• Guide 3–4 scrum teams through complex technical challenges and design decisions.
• Identify and mentor emerging technical leaders within your domain.
• Foster collaboration and shared learning without relying on direct authority.

Cross-Functional Collaboration

• Work with Product and Program peers to balance feasibility, priorities, and trade-offs.
• Coordinate with peer Delivery Tech Leads on cross-domain dependencies.
• Partner with shared services (e.g., DevOps, Data, Integration) to meet domain needs.
• Represent your domain in architecture reviews and technical governance forums.

Experience Domain Focus
Each Delivery Tech Lead is aligned to one of the following domains, with exclusive technical ownership:
Customer Experience

• Systems: CRM, campaign management, portals, customer data platforms
• Capabilities: Onboarding, marketing automation, analytics
• Integrations: Communication tools, data feeds

Lending Experience

• Systems: Loan origination, pricing engines, servicing, credit decisioning
• Capabilities: Underwriting, loan servicing, collections
• Integrations: Credit bureaus, collateral management

Accounting Experience

• Systems: Payments, patronage, treasury, payoffs
• Capabilities: ACH/wire, settlement, fund transfers
• Integrations: Federal Reserve, clearing houses

Financial Experience

• Systems: General ledger, AP, reporting, compliance
• Capabilities: Budgeting, financial accounting, regulatory submissions
• Integrations: Auditors, tax systems

Decision-Making Authority
You have final authority over all technical matters within your assigned domain:

• Architecture, design, and system integration decisions
• Technology/tool selection for teams
• Code review standards and production readiness
• Domain-specific quality and security practices
• Technical go/no-go calls for deployments
  Authority is exercised through expertise, not direct management. Cross-domain issues require consensus with peers.

Required Skills & Experience
Technical Expertise

• Strong knowledge of systems and integrations specific to your domain
• Expertise in agile delivery, CI/CD, API design, and DevOps practices
• Ability to guide teams through performance, scalability, and compliance challenges
• Hands-on experience with core banking systems and integrations

Leadership & Collaboration

• Proven ability to lead multiple teams through influence
• Skilled at mentoring, coaching, and enabling technical professionals
• Strong communicator with a track record of aligning technical delivery with business priorities

Qualifications

• 8+ years of progressive software development experience
• 3+ years in technical leadership with delivery accountability
• Experience in cooperative banking or financial services systems
• Familiarity with one or more of: Salesforce FSC, Fiserv DNA, MuleSoft, AWS/Azure
• Bachelor’s degree in Computer Science or related field preferred

Work Environment & Expectations

• Hybrid (3 days in-office) or remote arrangement depending on business needs
• Occasional travel may be required
• Role requires focus, multitasking, collaboration, and problem-solving under pressure

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