Meraki Wireless Engineer

Key Responsibilities:

• Advanced Meraki support: Provide technical support for Meraki solutions, diagnosing and resolving network incidents across client environments.
• Understand RF Optimization and 802.11.

Collaborate with Tier 1 support:

• Act as an escalation point for complex Meraki-related issues, offering expert guidance to junior engineers.

Client engagement:

• Proactively engage with clients to maintain high satisfaction, ensuring clear communication on issue resolutions and network enhancements.

Network optimization:

• Identify and implement improvements to client networks using Meraki’s features for enhanced performance and reliability.

Documentation:

• Maintain accurate records of client networks, configurations, and troubleshooting procedures.

Required Skills and Experience:

• Meraki expertise: Strong hands-on experience with Cisco Meraki products, including dashboards, switches, and access points.
• Meraki certification preferred.

Analytical mindset:

• Excellent troubleshooting skills, capable of diagnosing complex network issues.

Customer-focused:

• Skilled in client interactions and communicating technical solutions in a clear and approachable manner.

Team player:

• Ability to collaborate in a team-oriented environment, mentoring and supporting junior engineers.
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