Our Customer Service Representatives work directly with every client of our the agency. They will ensure that our clients are well-informed about our products, made aware of the referral process, and given a smooth onboarding experience.
They will also be responsible for providing exceptional customer service to our current clients and new prospects, processing policy change requests, maintaining knowledge of our products, and answering any questions our clients may have.
All team members in our organization have the opportunity to go through our Employee Maturity Program and advance within our organization and take on leadership roles.
Benefits
Annual Base Salary + Commission + Bonus Opportunities
Paid Time Off (PTO)
Hands on Training
Career Growth Opportunities
Very competitive base salary (most competitive in the El Paso area)
Business and Leadership Courses available
Evenings Off
Appreciation Lunches
Weekly team meetings
Team Building Events
Home/Work Balance
Holiday Pay
Training/coaching provided
Responsibilities
Handle customer inquiries and complaints
Provide information about the products and services
Troubleshoot and resolve product issues and concerns
Document and update customer records based on interactions
Develop and maintain a knowledge base of the evolving products and services
Cross-sell products such as Life insurance
Ask each customer for referrals and explain our referral program
Requirement
Property & Casualty License preferred.
Must obtain Life and Health license within 90 days after joining our team. Licensing assistance is available.
Bilingual (English/Spanish) preferred
Insurance customer service experience is desired
Ability to build rapport with clients
Excellent communication skills: written, verbal, and listening
Clean background
Farmers Insurance Customer Service • EL PASO, TX, US
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