Customer Service Representative

Job details Are you a proactive problem-solver with a passion for helping people? Spherion Staffing is looking for a driven Customer Service Representative to join a leading logistics company in the Kent area. This is more than just a job-it's a chance to be on the front lines of customer satisfaction, working directly with customers, business partners, and drivers to ensure every experience is a great one. If you thrive in a fast-paced environment and are motivated to deliver outstanding service, we want to hear from you. This is not a remote position! ...
Role Details & Pay
- Position: Customer Service Representative
- Pay Rate: $18.00 / hour
- Hours: 8.5 hour shifts
- Schedule: Monday - Saturday (Operational hours: 5:00 a.m. - 7:00 p.m.)
- Location: Kent, WA

Responsibilities:
- Track truck movements and monitor route execution in real time to ensure on-time delivery performance. Verify route readiness, dispatch status, load completeness, and coordinate route rescues, reallocations, or recovery plans when delays occur.
- Serve as a primary point of contact via phone and email for customers and business partners. Handle complaints in a calm, professional manner, diagnose issues, and coordinate redeliveries, exchanges, haul-away requests, and appointment updates.
- Maintain daily communication with delivery teams and contractors. Assign route allocations, communicate uniform/compliance/safety standards, assist with onboarding/training, and escalate service failures.
- Review and document damage or shortage claims, gathering PODs, photos, and delivery documents. Scan haul-away pods, verify stamps, process order changes/cancellations, and assist with billing reconciliation and operational audits.
- Ensure compliance with SOPs, customer standards, and safety requirements (including floor guard, NAH tag, and appliance testing protocols). Track daily KPIs such as On-Time Delivery, Completion Rate, Survey Performance, and Claims Reduction.

Working hours: 5:00 AM - 7:00 PM (Various Shifts Available)

Skills:
- Experience in last-mile delivery, claims handling, or TMS/routing software; bilingual capabilities in English/Spanish.
- Experience working with Costco, appliance/furniture delivery, or home delivery operations.
- Ability to work in warehouse/dock/office environments, perform site/vehicle audits, lift up to 25 lbs occasionally, and work flexible operational shifts.

Education:
High School

Experience:
1-4 years

Qualifications:
- Must reside in Washington State
- High School Diploma or equivalent.
- 1+ year of experience in logistics, transportation, dispatching, call center, or customer service operations.
- Proficiency with Microsoft Office Suite programs, including MS Project, Word, Excel, and PowerPoint.
- Strong organizational, multitasking, and problem-solving skills under pressure.
- Professional written and verbal communication skills for interaction with customers, contractors, and leadership.


You'll be supported by a passionate team motivated by fast-paced innovation and a desire to deliver for our customers. If you're driven and looking for a place to grow, come join us!Show lessShow more Are you a proactive problem-solver with a passion for helping people? Spherion Staffing is looking for a driven Customer Service Representative to join a leading logistics company in the Kent area. This is more than just a job-it's a chance to be on the front lines of customer satisfaction, working directly with customers, business partners, and drivers to ensure every experience is a great one. If you thrive in a fast-paced environment and are motivated to deliver outstanding service, we want to hear from you. This is not a remote position!

Role Details & Pay
- Position: Customer Service Representative
- Pay Rate: $18.00 / hour
- Hours: 8.5 hour shifts
- Schedule: Monday - Saturday (Operational hours: 5:00 a.m. - 7:00 p.m.)
- Location: Kent, WA

Responsibilities:
- Track truck movements and monitor route execution in real time to ensure on-time delivery performance. Verify route readiness, dispatch status, load completeness, and coordinate route rescues, reallocations, or recovery plans when delays occur.
- Serve as a primary point of contact via phone and email for customers and business partners. Handle complaints in a calm, professional manner, diagnose issues, and coordinate redeliveries, exchanges, haul-away requests, and appointment updates. ... - Maintain daily communication with delivery teams and contractors. Assign route allocations, communicate uniform/compliance/safety standards, assist with onboarding/training, and escalate service failures.
- Review and document damage or shortage claims, gathering PODs, photos, and delivery documents. Scan haul-away pods, verify stamps, process order changes/cancellations, and assist with billing reconciliation and operational audits.
- Ensure compliance with SOPs, customer standards, and safety requirements (including floor guard, NAH tag, and appliance testing protocols). Track daily KPIs such as On-Time Delivery, Completion Rate, Survey Performance, and Claims Reduction.

Working hours: 5:00 AM - 7:00 PM (Various Shifts Available)

Skills:
- Experience in last-mile delivery, claims handling, or TMS/routing software; bilingual capabilities in English/Spanish.
- Experience working with Costco, appliance/furniture delivery, or home delivery operations.
- Ability to work in warehouse/dock/office environments, perform site/vehicle audits, lift up to 25 lbs occasionally, and work flexible operational shifts.

Education:
High School

Experience:
1-4 years

Qualifications:
- Must reside in Washington State
- High School Diploma or equivalent.
- 1+ year of experience in logistics, transportation, dispatching, call center, or customer service operations.
- Proficiency with Microsoft Office Suite programs, including MS Project, Word, Excel, and PowerPoint.
- Strong organizational, multitasking, and problem-solving skills under pressure.
- Professional written and verbal communication skills for interaction with customers, contractors, and leadership.


You'll be supported by a passionate team motivated by fast-paced innovation and a desire to deliver for our customers. If you're driven and looking for a place to grow, come join us!Show lessShow more

• key responsibilities

  - Track truck movements and monitor route execution in real time to ensure on-time delivery performance. Verify route readiness, dispatch status, load completeness, and coordinate route rescues, reallocations, or recovery plans when delays occur.- Serve as a primary point of contact via phone and email for customers and business partners. Handle complaints in a calm, professional manner, diagnose issues, and coordinate redeliveries, exchanges, haul-away requests, and appointment updates.- Maintain daily communication with delivery teams and contractors. Assign route allocations, communicate uniform/compliance/safety standards, assist with onboarding/training, and escalate service failures.- Review and document damage or shortage claims, gathering PODs, photos, and delivery documents. Scan haul-away pods, verify stamps, process order changes/cancellations, and assist with billing reconciliation and operational audits.- Ensure compliance with SOPs, customer standards, and safety requirements (including floor guard, NAH tag, and appliance testing protocols). Track daily KPIs such as On-Time Delivery, Completion Rate, Survey Performance, and Claims Reduction.

• experience

  1-4 years

• skills

  - Experience in last-mile delivery, claims handling, or TMS/routing software; bilingual capabilities in English/Spanish.- Experience working with Costco, appliance/furniture delivery, or home delivery operations.- Ability to work in warehouse/dock/office environments, perform site/vehicle audits, lift up to 25 lbs occasionally, and work flexible operational shifts.

• qualifications

  - Must reside in Washington State- High School Diploma or equivalent.- 1+ year of experience in logistics, transportation, dispatching, call center, or customer service operations.- Proficiency with Microsoft Office Suite programs, including MS Project, Word, Excel, and PowerPoint.- Strong organizational, multitasking, and problem-solving skills under pressure.- Professional written and verbal communication skills for interaction with customers, contractors, and leadership.

• education

  High School

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