Job Purpose:
Under the general guidance of the Reservations Manager, the Reservations Supervisor is responsible for Luxury and Lifestyle reservations, overseeing guest booking experience and voice sales to assist the property in maximizing the relationship between guests, travel agents and third parties in line with Delanos’ culture. The Supervisor will follow and adhere to Forbes Five Star call standards in every interaction and will be responsible for achieving or exceeding the call standards as determined by Forbes and Delano.
Duties & Functions:
• Processing travel agent commissions.
• Processing of group request as well as blocking reservations.
• Processing of the company hotels, restaurants and nightlife reservation requests.
• Liaison between sales manager and operational managers.
• Answer all phone calls promptly and in a courteous mannering keeping with Forbes and Delano standards
• Be knowledgeable of current rates, marketing specials, resort operations and other information necessary to answer guest inquiries.
• Know the layout of the hotels including all room types, suites and meeting rooms.
• Be aware at all times of the selling status of the hotel, availability and upsell opportunities.
• Have a complete knowledge of our special rates and packages and know which benefits are included in each.
• Secure all required information from the guest when making a reservation.
• Understand and follow reservation policy pertaining to guarantees, cancellations and no-shows and communicate them clearly to each guest.
• Follow up on any guest or colleague requests to ensure satisfaction in a friendly and professional style.
• Handle daily correspondence; respond to inquiries and make reservations as needed, maintain correspondence via reservations inbox.
• Be aware of and adhere to the rules and regulations of the hotel and the Reservations department.
• Participate in departmental meetings assisting in development of daily operations and the overall reservation department and related areas.
• Create and maintain positive relationships with all other departments and know how they relate to the reservations department.
• Be knowledgeable of spa including basic service treatments, rates and any other information necessary to answer guest inquiries.
• Assist with inputting weekend third party reservations such as internet and wholesale
SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
• Hospitality degree preferred.
• Good communication skills.
• Customer service oriented.
• Previous reservation experience.
• Computer skills.
• Flexible schedule.
• Multi -lingual preferred.
• Must be able to work seated at least 8 hours per day.
• Must be able to speak and hear clearly to communicate with potential guests by phone.
• Must be able to pull and lift packages at least 40 pounds of force.
• Must have depth perception and balance, for overall performance and be able to work with computers
Reservations Supervisor • Miami Beach, Florida, United States
Marriott Hotels - 455 Grand Bay Drive - Responsibilities:Process all reservation requests, changes, and cancellations received by phone, fax, or mail.Identify guest reservation needs and determine ... Show more
Live Nation Entertainment - - Responsibilities:Deliver exemplary customer service to maintain customer loyalty; Answer inbound calls or in person inquiries to resolve our customer concerns; Refer u... Show more
Parking Management Company (PMC) is a national leader in hospitality-focused parking services.Headquartered in Nashville, Tennessee, PMC provides valet and self-parking management, shuttle services... Show more
Four Seasons is powered by our people.We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return.Our ... Show more
Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way.That's why hiring thoughtful and inspiring Team Members and Leaders who understand that our... Show more
Supports all property operations, ensuring that the highest levels of hospitality and service are provided.Manages the flow of questions and directs guests within the lobby.Supports the tracking an... Show more
The Event Sales is responsible for selling and servicing events for in-house groups as well as outside clients.The primary focus is to sell Banquet Food and Beverage with other responsibilities inc... Show more
A beloved hotel with an enviable oceanfront location is now even better, following a $50 million renovation.Our newly redesigned Loews Miami Beach Hotel includes all-new touchpoints throughout the ... Show more
We believe heartfelt, human connections make people's lives better.Especially the people who work here.Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people f... Show more
The Event Sales is responsible for selling and servicing events for in-house groups as well as outside clients.The primary focus is to sell Banquet Food and Beverage with other responsibilities inc... Show more
Are you a highly analytical and strategic thinker with a passion for maximizing revenue and driving business growth? Join our team as a Revenue Manager and be at the forefront of optimizing revenue... Show more
Four Seasons is powered by our people.We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return.Our ... Show more
The Event Sales is responsible for selling and servicing events for in-house groups as well as outside clients.The primary focus is to sell Banquet Food and Beverage with other responsibilities inc... Show more
A spectacular blend of Golden Era glamour and modern luxury, Fontainebleau today reinvents the original vision of legendary architect Morris Lapidus - a stage where everyone plays their unique part... Show more
Supervisor De StewardsEstamos buscando un Supervisor de Stewards con experiencia, dinmico y con fuertes habilidades de liderazgo para unirse a nuestro equipo en Miami Beach.Si te gusta trabajar cod... Show more
Join an iconic Miami Beach destination and lead the next chapter with us.Clevelander Hotel seeks an energetic and enthusiastic Food & Beverage Leader to join our dynamic team.We're looking for serv... Show more
Are you a highly analytical and strategic thinker with a passion for maximizing revenue and driving business growth? Join our team as a Revenue Manager and be at the forefront of optimizing revenue... Show more
The Villa Casa Casuarina (Formerly the Versace Mansion) Miami Beach, Florida.The Director of Events & Catering is responsible for leading all aspects of luxury event sales, catering operations, and... Show more
Accepting Applications for Managerial Hotel Positions.Explore opportunities in the following areas:.Director of Sales and Marketing. Show more
Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way.That's why hiring thoughtful and inspiring Team Members and Leaders who understand that our... Show more
