Job Title: Customer Service Representative
Reports to: Club Manager
Status: Full Time/Part Time/Non-Supervisor/Non-Exempt
Job Summary
Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.
Essential Duties and Responsibilities
· Greet/meet potential members, providing a great customer experience.
· Handle front desk related tasks:
o Answering phone calls in a polite and friendly manner to assist with questions or concerns.
o Taking info calls and tours
o Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
· Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
· Help maintain the neatness/cleanliness of the club.
Essential Behavior Requirements
· Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
· Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.
· Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
· Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
· Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner.
Minimum Qualifications
· Honesty and good work ethic
· Strong customer service skills
· Basic computer proficiency
Physical Demands
· Standing and walking at least 75% of the shift
· Talking in person or on the phone at least 75% of the shift
· Must be able to lift to 50 lbs. less than 30% of the time.
Benefits
· Dollars for Scholars Program
· Employee Appreciation Program
· Free Membership for self and one family member or friend
· Team Member Support Team
· Health, Dental and Vision Insurance
· Critical Illness Insurance
· Short Term Disability Insurance
· Accident Insurance
· Voluntary Life Insurance
· Pet Insurance
· HSA
- Advancement Opportunities
Check us out on LinkedIn at:
Customer Service Representative Morning • Cedar Rapids, Iowa, US
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more
Pay Range: $21 - $24 based upon experience.Primary Objective: To provide daily location operations support in an efficient and safe manner.Maintain location equipment and facilities for the benefit... Show more
State Farm Insurance - JobID:100-170095634 Sales Agent / Sales Rep / Salesperson As a State Farm Agent Team Member at State Farm Insurance, you'll:Establish customer relationships and follow up wit... Show more
A career is a journey - take yours further with United! Currently seeking Customer Service Representative positions to: Ensure every customer interaction a positive one; Remain calm, cool and colle... Show more
Napa Auto Parts - - Responsibilities:Places customer orders via telephone, fax, email, electronic methods, or walk-in inquiries; Influences gross profit through negotiating sale and purchase prices... Show more
As a Customer Service Representative, you will serve as a key contact and liaison for customers to ensure their total satisfaction.You will interact with customers on an ongoing basis, entering ord... Show more
Care Team RepresentativeBy joining Sedgwick, you'll be part of something truly meaningful.It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected.We i... Show more
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more
Join Southwest Airlines - a company with heart.In addition to the best pay in the airline industry, you will enjoy A+ benefits including Medical, Vision, Dental, 401(k) plans and paid time off.Plus... Show more
Insurance Benefits Representative (1099 Independent Contractor).Location: Iowa (statewide, any city).Compensation: Commission plus bonuses.Schedule: Self-managed with full-time effort required for ... Show more
Our company culture is friendly, fun with healthy competition and rewards.Applied Industrial Technologies offers integrity, inclusion, and career advancement.Individual contributorship and ideas ar... Show more
There are 75,000+ reasons to join Delta Airlines - every current employee has their own.You will keep climbing with complete Compensation & Benefits, amazing Growth & Development and unmatched Trav... Show more
Are you looking for a part-time job that allows you the flexibility to set a schedule that works with your busy life and has unlimited earnings potential? Then join RDSolutions growing and diverse ... Show more
OTE: $100,000–$125,000+ (Uncapped Commission).Spartan Solar is at the forefront—helping homeowners take control of their energy while creating meaningful career opportunities for our team.If you’re... Show more
Like any home, what's inside Wayfair's home is special.Wayfair is home to great people, great ideas and possibly YOU! Customer Service Reps @ Wayfair: Provide best in class customer experience to r... Show more
Live MAS! & Grow your Career at TACO BELL! TOP FRANCHISE 3 Years Running - Entrepreneur 100 Most Influential Companies - Time Join one of the hottest global brands - with a top Franchisee - HAZ... Show more
Customer Service RepresentativeReports to:Club ManagerStatus:Full Time/Part Time/Non-Supervisor/Non-ExemptJob SummaryResponsible for new member sales and creating a positive member experience by pr... Show more
BDC / Customer Service Representative McGrath Family of DealershipsLocation:Cedar Rapids, IA Schedule:Full-TimeFor more than 70 years, the McGrath Family of Dealerships has been Eastern Iowa's most... Show more
Company DescriptionVeolia Group is a global leader in environmental services, operating across all five continents with nearly 218,000 employees.Specializing in water, energy, and waste management,... Show more
If you have worked in customer services and looking for flexible and varied work, consider a new financial services program on the Arise® Platform.This program needs customer-focused individuals to... Show more
