At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we’re revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients.
As an you are the first person our customers meet when they join Compass and will be their account manager from that day forward. You will support our customers with everything including but not limited to understanding Compass, training on our tools and programs, assisting with marketing requests and more. As an AEM you are passionate about your customers and delivering a world class experience.
Note: This role is 100% in office out of our Newport Beach Office (341 Bayside Dr).
At Compass You Will:
Manage a portfolio of high-touch customers by serving as their day-to-day contact for questions and issues via phone calls, emails, and in-person meetings
Promote the adoption of Compass technology and adjacent services by providing customers with 1:1 support, strategic recommendations, and group training sessions
Provide essential marketing support by answering questions, creating collateral from templates including listing presentations and postcards, and being the liaison to marketing specialists for more complex support requests
Partner with the Onboarding team on strategy and logistics for welcoming new customers to Compass
Support ongoing projects such as new office openings, national initiatives, and new Expansion/M&A activity
Work collaboratively with other team members and departments to champion questions and feedback on behalf of the agent
Serve as a mentor to Agent Experience Coordinator(s) by being available for questions and managing escalations
What We're Looking For:
2-3 years of experience in customer service, training, office management, hospitality, or operations
Previous experience in real estate a plus
Previous experience with live or remote training a plus
Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) a plus
Passion for supporting and serving agents trying to grow their businesses
The ability to establish credibility with key agent decision-makers and influencers
Great listening skills, connects well with others, and is empathetic of the customer’s pain points
A passion for creating community within a space; you encourage in-office interaction, bonding and engagement
Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly
Skilled communicator with great interpersonal skills, ability to build and manage relationships
Meticulous attention to detail, highly organized
Strong creative writing skills and eye for design
Ability to work in the office during standard operating hours
Ability to lift up to 25 lbs
Compensation:
The expected base pay for this position is $27.00 - $30.00 /hour. This range reflects our good-faith estimate of what we intend to offer for this role at the time of posting. Final offers within this range will depend on job-related factors such as experience, skills, and internal equity. Additional compensation elements, such as bonuses, commissions, or equity grants, may be available, along with a full benefits program. We remain committed to fair pay practices and compliance with all California transparency requirements.
Perks that You Need to Know About:
Participation in our incentive programs (which may include eligible cash, equity, or commissions). Plus paid vacation, holidays, sick time, parental leave, and recharge leave; medical, tele-health, dental and vision benefits; 401(k) plan; flexible spending accounts (FSAs); commuter program; life and disability insurance; Maven (a support system for new parents); Carrot (fertility benefits); UrbanSitter (caregiver referral network); Employee Assistance Program; and pet insurance.
Agent Experience Manager • Newport Beach, CA
The Assurance Experienced Manager is responsible for supervising, directing, and reviewing the results through the delegation of tasks throughout the planning, field work and “wrap‑up” stages of an... Show more
E-Z LOK | Los Alamitos, CA | Full-Time, On-Site | Exempt Reports to: President & CEO.E-Z LOK is a third-generation, family-owned manufacturer and distributor of threaded inserts for metal, wood, an... Show more
If you’re looking for an exciting opportunity where you can change people’s lives and achieve financial success as an independent insurance agent, you’ve come to the right place.Becoming an indepen... Show more
NEW RECRUITMENT AND RETENTION INCENTIVES!.Air and Marine Operations (AMO), a component of U.Customs and Border Protection (CBP) offers those with Merchant Mariner Credentials the exceptional opport... Show more
A leading restaurant group is seeking a Restaurant Manager in Whittier, CA.The successful candidate will manage restaurant operations, ensuring exceptional guest satisfaction and meeting sales goal... Show more
A well-known fast-food chain in California is seeking a General Manager to oversee the operations of the restaurant.You will be responsible for running a profitable restaurant while ensuring that q... Show more
Experienced Life Insurance Agent – Real Leads, Real Support, Real Six-Figure Path.Are you an experienced agent who knows how to sell — but feels stuck because of weak lead flow or lack of leadershi... Show more
A luxury jewelry company located in Costa Mesa, California is seeking a Team Manager to support the sales and operations teams.The ideal candidate will have a proven track record in retail manageme... Show more
Southern California Edison (SCE) is looking for a Senior Manager to lead the Portfolio Reporting Team within Energy Procurement & Management.This role entails overseeing energy procurement activiti... Show more
Freight Broker Agent (Experience Required).Logistic Dynamics (LDi) is a 3rd Party Logistics (3PL) company that focuses on building our independent contractors (1099) businesses with our Agent-based... Show more
Travel Agent Job Duties: Meets with clients to determine travel needs, budgets and prefer... Show more
Operations Manager - Process Automation.RIS Rx (pronounced “RISE”) is a healthcare technology startup in the pharmaceutical patient access and affordability space.We have quickly become an industry... Show more
Licensed Property And Casualty Insurance Agency Manager.Brightway Insurance is seeking a Licensed Property and Casualty Insurance Agency Manager for our Costa Mesa location.The Insurance Sales Prod... Show more
A defense technology company is seeking an Engineering Manager to lead a high-performing team focused on delivering complex software systems.The ideal candidate will have substantial experience in ... Show more
Plan details for travel including transportation, accommodation, and airlines.Work with clients to determine their traveling needs.Guide clients on the appropriate styles of transportation, travel ... Show more
Salary: $110,000 - 120,000 per year.Bachelors or Masters degree in Computer Science, Computer Engineering, or a related field.Over 5 years of experience in cloud engineering or a related domain.Rel... Show more
POSITION SUMMARY Our jobs aren't just about giving guests a smooth check-in and check-out.Instead, we want to build and experience that is memorable and unique.Our Guest Experience Specialists tak... Show more
Freight Broker Agent (Experience Required).Logistic Dynamics (LDi) is a 3rd Party Logistics (3PL) company that focuses on building our independent contractors (1099) businesses with our Agent-based... Show more
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more
You could be just the right applicant for this job Read all associated information and make sure to apply.The Cloud Engineering Manager for Optima Tax Relief, LLC (“Optima”) is located in the Santa... Show more
){kind=logo}
