Job Title: Scheduling and Cell Logistics Specialist
Duration: 12 months Contract (Possible extension based on work performance)
Location: Summit, NJ
Onsite/ Hybrid: Hybrid
Schedule: 40 hours a week - Tues, Wed., Thursday on-site (8am 5 pm )
Job Description:
Must Have List
1. Bachelor s Degree
2. Customer Service/Call Center Experience
3. Detail oriented
4. Exceptional communication skills both written and verbal
5. Experience following SOP s and WI s
6. Project Management and Biopharma experience (a plus)
Overview:
The Site Account Specialist, Scheduling and Cell Logistics will be responsible for scheduling and monitoring patient treatment schedules for the manufacturing of BMS s commercial autologous cellular immunotherapy products. They will serve as BMS cell therapy treatment center s main point of contact for patient scheduling.
The primary duty of the Site Account Specialist, Scheduling and Cell Logistics is to execute day-to-day operations (>= 95% of time). Participation in projects and working groups is a growth opportunity as operations permit, considering performance and alignment with development plan.
Position is office-based in Summit, NJ with in-office attendance requiring a minimum of 50% of the time. Remote work must be performed at home with consistent office setup and internet access, as extensive work at computers and phones is essential to job function.
Position shift time is 8am 5 pm local.
Overtime may occasionally be required as assigned.
Holiday support is required as assigned.
Travel is possible and will not exceed 10%. International travel will not exceed once per year.
Responsibilities:
Act as primary scheduling point of contact for assigned treatment sites
Create and maintain patient schedules in coordination with treatment sites and manufacturing sites
Troubleshoot and develop plans of action for issues throughout the patient journey
Interact with internal and external stakeholders over the phone and email
Ensure a positive end-to-end customer experience
Execute exception processes such as product returns, product replacements, and out of spec product
Input and maintain transactional data related to patient schedules within BMS s scheduling system
Train treatment sites on patient scheduling processes as assigned
Document feedback from customers and partners as received
Create and maintain master data in account management system
Actively participate in tactical and other meetings as assigned
Facilitate daily operations activities and meetings including shift turnover on rotating basis
Provide real-time scheduling portal support to external users
Lead meetings with commercial matrix teams
Raise escalations and execute as assigned
Track assigned account health and provide insights into trends
Comply with applicable SOPs, work practices, and other documentation
Establish and maintain a trusted relationship with BMS commercial matrix team and treatment sites as assigned
Accountable for individual performance
Execute project tasks as assigned
Execute working groups tasks as assigned
Education and Experience:
Bachelor s degree or 3 years of work experience
Work experience in customer service, call center operations, patient services/navigator, account management, logistics, or supply chain preferred
Knowledge, Skills, and Abilities:
Highly self-motivated, self-aware, and professional
Able to work independently and in groups
Flexible in responding to quickly changing business needs
Exceptional customer service orientation
Skilled at managing tense situations and de-escalation
Eager to work with teams from other regions and cultures
Able to share workspace for independent and collaborative work
Strong sense of ownership and accountability
Scheduling and Cell Logistics Specialist • Summit, New Jersey, United States
Associate Logistics Specialist.Updates data records to ensure complete and accurate visibility to instrument delivery and installation data.Collaborate with Client Capital Asset Stewards to ensure ... Show more
Reporting to the Document Controls Manager, this position has overall responsibility to support all processes and systems of the administered plan for controlled documents and information managemen... Show more
Top-of-the-line Biomedical Equipment:.Logistics Specialists Make It Possible.As the #1-ranked hospital in New York (U.News & World Report), NewYork-Presbyterian is regularly among the earliest adop... Show more
Wanted: A logistics sales specialist who can move mountains.Location: Anywhere in the United States | Industry: Logistics | Compensation: Eat what you kill and we'll feed you well.Who is the one? ... Show more
Rexel USA is one of the largest distributors of electrical products, data communication, and related supplies in the United States.Rexel USA operates its electrical distribution business in the Uni... Show more
Contractor: Document Controls Specialist.Reporting to the Document Controls Manager, this position has overall responsibility to support all procedures, processes and systems of the administered pl... Show more
Eligibilities and Qualifications. Show more
WANTED: A LOGISTICS SALES SPECIALIST WHO CAN MOVE MOUNTAINS.Location: ANYWHERE IN THE UNITED STATES.Eat what you kill — and we’ll feed you well.Who can close the impossible deal before ... Show more
Customs Specialist, Foreign Trade Zone (FTZ) Administrator.The Customs Specialist, FTZ Administrator is responsible for ensuring compliance with customs regulations and facilitating the smooth impo... Show more
Inquire about contract freight rates, review, and process freight requests in FIS.Track rail shipments, follow up on delays, and submit service logs.Review and process freight abnormal invoices in ... Show more
SEAL Officers lead small, elite teams in maritime special operations worldwide, conducting high risk missions from sea, air, and land in support of national objectives.They plan and execute sensiti... Show more
Molecular Sales Specialist - KC, STL, Memphis (Field/Remote). Show more
Senior Administrative Assistant.Hybrid- 3 days onsite at Hanover, NJ.Administrative Assistant is an independent, motivated team member and provides administrative support to Clinical Development te... Show more
Document Controls Specialist/h2pIntegrated Resources, Inc.We deliver strategic workforce solutions that help you manage your talent and business more efficiently and effectively.Since launching in ... Show more
We are currently seeking a Logistics Specialist as part of the Group Operations worldwide department based in Wayne, New Jersey.The primary purpose of the role is to oversee international and domes... Show more
Senior Oncology Account Specialist/h2pCompany: Ipsen Biopharmaceuticals Inc.Ipsen is a mid-sized global biopharmaceutical company with a focus on transformative medicines in three therapeutic areas... Show more
SAP Export Customer Service/Demand Analyst.Candidate should be familiar and have some experience with the following topics within the ECC and GTS modules of SAP: Sales Order Creation, Tracking and ... Show more
Uro-Oncology Regional Sales Specialist.As a privately-owned, biopharmaceutical company, Ferring pioneers and delivers life-changing therapies that help people build families and live better lives.O... Show more
Trebor is a dynamic and growing wholesale paper distributor seeking an aggressive experienced full-time Logistics Manager to work with our CSR s to procure freight rates that can be held for the li... Show more
SAP Logistics Support Specialist.Support and enhance SAP operations, with emphasis on Extended Warehouse Management (EWM) and Production Planning (PP), by ensuring reliable system performance and e... Show more
