Collections Specialist

Job Title: Collections Specialist

Location: Simi Valley, CA

Pay: $24.00 - $26.00 per hour

Company Overview:

We are a growing company seeking a detail-oriented and well-organized individual to join our team as a Collections Specialist. In this role, you will be responsible for the day-to-day activities related to accounts receivable. The ideal candidate will have a strong background in basic accounting practices, and a solid understanding of accounting principles, fair credit practices, and collections regulations.

Qualifications:

• 3-5 years of experience in a high-volume Accounts Receivable environment.
• Knowledge of best practices for billing and collections procedures.
• Familiarity with FDCPA and lien filings and timelines is a plus.
• Construction industry knowledge is a plus.
• Proficient in MS Office (Outlook, Excel, Word).
• Experience with CRM systems is a plus.
• Strong commitment to excellent customer service supporting business goals.
• Excellent professional communication skills, both verbal and written.
• Ability to multi-task, prioritize, and manage time effectively.

Responsibilities:

• Make collections calls and handle correspondence in a fast-paced, goal-oriented Collections Department.
• Provide customer service focused on resolving receivables issues and disputes.
• Negotiate outcomes beneficial to the company under the direction of management.
• Monitor and maintain assigned accounts, including notices and legal filings.
• Reduce delinquency for assigned accounts.
• Maintain record-keeping for assigned accounts and submit scheduled reports to management.
• Coordinate with Sales staff and senior management to accelerate collection on delinquent accounts.
• Effectively communicate and follow up with Sales staff regarding customer accounts.
• Establish and maintain effective and cooperative working relationships with internal and external stakeholders.
• Perform other assigned tasks and duties necessary to support the Accounting Department.

We are looking for candidates who possess a positive attitude, strong phone contact handling skills, active listening abilities, a strong work ethic, a high degree of accuracy, and the ability to work well in high-volume situations. If you are detail-oriented, organized, and meet the qualifications for this role, we encourage you to apply.

Compensation / Pay Rate (Up to): $24.00 - $26.00 Per Hour