F&B Warehouse Quality Control Lead (FLDL Required)

Job Description & Requirements

JOB SUMMARY:

Ensures that all products in the UO Foods Warehouse Distribution Center meet the company’s stringent quality standards. Plays a pivotal role in safeguarding the integrity and reputation of our food products by ensuring that only the highest quality items reach our guests. Provides guidance, training, and feedback to Foods Warehouse Team Members. This position demands a proactive approach to detecting potential issues before they escalate, along with a commitment to continuous improvement in quality standards. Acts as the first line of defense in maintaining the company’s dedication to excellence, ensuring that every product entering and leaving the warehouse is safe, compliant, and of the highest quality. This role is integral to our mission of delivering safe and quality food products to our guests.

MAJOR RESPONSIBILITIES:

• Product Receiving: Responsible for thoroughly inspecting, testing, and verifying that food products received are stored, handled, and distributed according to safety regulations and company policies. Adhere to warehouse metrics, HACCP requirements, iCertainty TFQ real-time tracking, safe product unloading, and proper storage conditions. Track and report any vendor trends as warranted.
• Compliance Monitoring: Ensure that all products and processes comply with The Food Code (FC) adopted by regulating agencies (FDACS, USDA, FDA). Ensure products meet proper labeling requirements, temperature controls, and traceability. Record and track all known food product concerns with inventory, receiving, or distribution and communicate to direct leadership. Take corrective action if any products do not meet compliance as advised by direct leadership. Maintain compliance with foods leadership required training (Food Protection Manager, AllerTrain).
• Product Inventory: Ensure product is properly stored, rotated, and perishable goods are not held past expiration date. Identify and address issues in the selection and distribution process to minimize waste and ensure quality meets UO standards. Utilize warehouse and company inventory management systems (Cambar, Eatec) to ensure physical products match inventory in the warehouse and in locations across the resort.
• Collaboration: Display a professional level of communication and partnership with all interdepartmental correspondence. Consult with warehouse management, Quality Control & Food Safety team, and culinary leadership to resolve any regulatory or quality concerns. Assist in preparing for internal audits by ensuring all quality control processes and documentation are in order. Provide training and guidance on quality control standards to other warehouse staff. Provides feedback for recognition and performance improvement.
• Understand and actively participate in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training, and team member involvement activities.
• Performs other duties as assigned.

EDUCATION:

• High school diploma or equivalent required. A degree or certification in food safety, quality control, or a related field is preferred.
• HACCP, SQF, or other relevant certifications are a plus.

EXPERIENCE:

• 2+ years prior experience food handling in a kitchen or warehouse environment.
• 2+ years of experience in a quality control role, preferably in a food distribution or manufacturing environment preferred.

CERTIFICATIONS, LICENSES, REGISTRATIONS:

• ServSafe Food Protection Manager
• Florida Driver’s License is required.

ADDITIONAL INFORMATION:

Must have meticulous attention to detail.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.

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