Program Manager, E-Commerce

We're seeking a talented Program Manager to own the Selection and Site Merchandising function across all new e-commerce programs at Whole Foods Market. This individual contributor role is the connective tissue between individual program owners and Selection and Site Merchandising stakeholders—synthesizing program goals into a cohesive, all-encompassing set of requirements that drive exceptional customer experiences.
You'll work across all major e-commerce initiatives including Grocery on Amazon Core, Grocery Pickup, automation, and more, ensuring that selection criteria, product placement, assortment strategy, and buyability standards are consistently represented and executed. This role requires someone who thrives in a fast-paced, ambiguous environment and can balance competing priorities across multiple programs while maintaining a sharp focus on data-driven decision-making.

Key job responsibilities
•Selection Strategy & Execution: Manage item selection criteria across all new e-commerce programs. Ensure selection coverage, quality, and buyability standards are met and continuously improved.
•Site Merchandising Coordination: Coordinate with merchandising teams on product placement and site merchandising strategies. Drive consistency and quality across all program storefronts.
•Cross-Program Requirements Synthesis: Work with individual program owners to understand the goals of each program and represent a cohesive, all-encompassing set of selection and site merchandising requirements to stakeholders.
•Stakeholder Management: Partner with category teams, site merchandising teams, individual program owners, and the broader WFM E-Commerce Selection and Site Merchandising team. Navigate stakeholder complexity at senior levels to drive alignment and execution.
•KPI Ownership & Performance Management: Drive key performance indicators related to selection coverage, buyability, site merchandising quality, and assortment effectiveness. Monitor, measure, and continuously improve KPIs through data-driven insights.
•Data Analysis & Insights: Leverage SQL, Excel, and data analysis skills to derive actionable insights from complex datasets. Use data to inform selection decisions, identify gaps, and measure program impact.
•Program Mechanism Support: Support the creation and maintenance of program mechanisms that enable seamless execution of selection and site merchandising activities across initiatives.
•Process Optimization: Identify opportunities for process improvements and operational efficiencies within the selection and site merchandising workflow. Implement scalable solutions that enhance decision-making speed and quality.
•Communication & Reporting: Communicate clearly and effectively both verbally and in writing. Provide regular updates to leadership on selection and site merchandising performance, risks, and opportunities.


A day in the life
•Understanding of Ecommerce strategy, planning, and execution.
• Good quantitative and financial analysis skills.
• Good analytical skills.
• Excellent communication skills, including written, verbal, and listening.
• Presents information and responds to questions with guidance, one-on-one, and with internal and external customers.
• Tailors communication approach to specific situations and audiences.
• Ability to leverage, influence, navigate, and build partnerships across business teams.
• Impacts the quality of own work and that of the team.
• Ability to build and nurture relationships with cross-functional Team Members.
• Understands standard project management methodologies and requirements.
• Ability to plan, estimate, organize, and monitor projects.
• Ability to keep projects on track financially, creatively, and in accordance with stakeholder deadlines.
• Understands company, business unit, and/or project strategy, goals, and objectives.
• Able to identify alignment / misalignment of team / program goals with larger organizational strategy, goals, and objectives.
• Understands the WFM product mix, supply base, and retail operations.

BASIC QUALIFICATIONS

- 3+ years of program or project management experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams

PREFERRED QUALIFICATIONS

- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules

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