Remote Healthcare Customer Service Representative

The Opportunity

Description

Make a difference with every call.

Help customers get the answers and support they need. We are seeking dependable, compassionate Healthcare Customer Service Representatives who can listen carefully, resolve concerns, and make complex information easier to understand. In this role, you will handle incoming calls, navigate multiple systems, and provide professional, thoughtful service, including support for older adults.

What you’ll do

• Handle high-volume incoming calls, assess customer needs, and explain relevant products and services with professionalism, patience, and care.
• Navigate multiple systems to gather and accurately document customer information.
• Use sound judgment to resolve concerns during the first call whenever possible, follow company policies and client guidelines, and escalate issues when needed.
• Meet service quality, productivity, and attendance expectations while adapting to change and identifying opportunities to improve the customer experience.

What you’ll bring

• At least 3- 6 months of customer service experience; healthcare experience is preferred. A relevant degree or appropriate education may substitute for experience.
• Clear communication, analytical, and problem-solving skills, with a caring approach to customer service—especially when assisting older adults.
• Integrity, dependable attendance, adaptability, and flexibility to work evenings, weekends, possible holidays, and occasional overtime.
• Ability to pass a background check and drug screening.

Work-from-home requirements

• A dedicated workspace in your home.
• Internet speeds of at least 20 Mbps download and 10 Mbps upload.
• A wired internet connection; wireless access is not permitted.