Principal Product Usability Engineer

We Make Life More Rewarding and Dignified

Location: Libertyville
Department: Research & Development

Summary

The Principal Product Usability Engineer will lead the Product Usability strategy and technical project work within cross-functional new product commercialization projects across Hollister’s Ostomy and Continence Care Portfolios to ensure products are safe and effective for use and promote best-in-class user experience. This role will collaborate with project teams to conduct planned human factors and usability engineering activities and their resulting deliverables.

Responsibilities

• Develop the Product Usability strategy for new product development and sustaining product work to ensure best-in-class user experience and satisfy regulatory requirements.
• Collaborate with new product commercialization teams to strategize and execute appropriate research methodologies, analyses, and deliverables.
• Use appropriate Human Factors and Usability Engineering techniques to understand end user behavior, preferences, and use cases and integrate them into design requirements and concepts.
• Develop study protocols, set up appropriate study environments, manage participant recruitment and study site(s), moderate usability sessions, analyze test results, identify design improvement opportunities and recommendations, and develop study reports.
• Develop Summary Human Factors/Usability Engineering Reports that adhere to industry standards.
• Conduct Use-Related Risk Analyses to identify use errors and design mitigations, as well as opportunities to improve user experience(s).
• Identify improvements to the Product Usability procedure, Community of Practice, and capabilities and resources to drive best-in-class Product Usability.
• Own the Human Factors & Usability Engineering Community of Practice, collaborate with stakeholders to identify key topics, coordinate meeting leaders, and support content development.
• Provide remedial training as needed to other functions on key usability topics.
• Provide mentorship to junior team members.
• Performs other duties as assigned.

Essential Functions of the Role

• Applying scientific methods to process understanding and product development.
• Iterating based on test results and market feedback.
• Applying systems thinking and design excellence.
• Identifying unmet needs and proposing novel solutions.
• Working with marketing, manufacturing, regulatory, and quality teams.
• Translating technical findings into business-relevant insights.
• Participating in cross-functional project teams.
• Supporting quality assurance and validation efforts.
• Presenting findings to internal stakeholders.
• Influencing project direction through data-driven insights.
• Collaborate with cross-functional teams (Regulatory, Marketing, Market Access).

Education & Work Requirements

• Bachelor’s Degree with 12-15 years of related experience

Education & Work Preferences

• BS, MS, or PhD in Engineering (Human Factors, Biomedical, Industrial), Psychology (Cognitive or Experimental), or equivalent combination of and knowledge of Human Factors and Usability Engineering principles.
• Understand Human Factors and Usability, ergonomics, and data collection and analysis principles in the user-centered design of medical device or consumer products.
• Additional related experience may be substituted for formal education.
• Expert knowledge of Human Factors and Usability/user-centered design principles and their applicability in medical device or consumer products.
• Experience maintaining Human Factors and Usability standard operating procedures and templates.
• Expert understanding in scaling Human Factors and Usability work appropriately.
• Demonstrated ability to drive project and/or design direction based on conclusions from testing results and/or technical input from cross-functional team members.
• Demonstrated ability to consider project-level and business-level objectives, timeline and budget constraints, and other factors when strategizing Human Factors and Usability work.
• Experience mentoring junior team members.
• Demonstrated ability to work in a collaborative, matrixed, and customer-focused environment.
• Strong oral communication and written skills.

Competencies

• Be Agile - Innovates and adapts quickly, approaching change with curiosity while persisting through obstacles.
• Be Customer Centric - Considers the needs, experiences and feedback of customers in all we do.
• Be People-Focused - Builds trust and collaborates with an inclusive and empathetic approach.
• Be Performance Driven - Operates with an ownership mindset, driving meaningful outcomes.
• Live The Schneiders’ Legacy, Our Noble Purpose - Passionately serves Our Mission and Vision, while demonstrating the Immutable Principles.

Our Total Rewards package in aggregate is above market and includes competitive pay, paid time off programs, peer-to-peer recognition, health and life insurance, wellness programs and incentives, and generous retirement savings.

• The anticipated base pay range for this position is $142,000 - $204,000 yearly. The actual salary varies based on applicant's location, education, experience, skills, abilities, and other legitimate business factors.
• This position is also eligible to participate in the Hollister Corporate Bonus Plan.
• The Company’s health and welfare benefits include medical, prescription, dental, vision, spending/savings accounts, disability, company paid (parental and caregiver) leaves, statutory leaves/disability programs, accident, life, wellbeing, education assistance, adoption assistance, and voluntary benefit programs.
• The Company’s 401(k) Retirement Savings Plan includes: auto-enrollment, ROTH, vesting and eligible participants “safe harbor” matching contributions.
• The Company’s paid time off benefits include: 11 paid holidays, paid vacation based on length of service and exempt/non-exempt status, and sick days based on statutory requirements and/or exempt/non-exempt status.

The Company’s additional benefits include: education assistance and adoption assistance benefit programs.

About Hollister Incorporated
Hollister Incorporated is an independent, employee-owned company that develops, manufactures and markets healthcare products worldwide. The company spearheads the advancement of innovative products for ostomy care, continence care and critical care, and also creates educational support materials for patients and healthcare professionals. Headquartered in Libertyville, Illinois, Hollister has manufacturing and distribution centers on three continents and sells in nearly 80 countries. Hollister is a wholly owned subsidiary of The Firm of John Dickinson Schneider, Inc., and is guided both by its Mission to make life more rewarding and dignified for people who use our products and services, as well as its Vision to grow and prosper as an independent, employee-owned company, and in the process, to become better human beings.

EOE Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Job Req ID: 36470