Implementation Manager

Implementation Manager Location:

• Miami, FL Reports to: Director of Delivery Department: Client Success About eMed eMed is a pioneering digital-health leader built on its Empathetic AI™ Population Health Platform.
• Our primary mission is to provide large employers, state/federal governments, unions, payers and directly to consumers with unique healthcare solutions aimed at reducing obesity, improving employee health, and lowering company healthcare costs.
• Our integrated GLP-1 medication weight management program utilizes state-of-the-art at-home blood collection kits and connected clinical telehealth services to screen, onboard, and manage qualified candidates, ensuring medication adherence and effective management of side effects through continuous telehealth support.
• About the Role As an Implementation Manager, you will manage the end-to-end implementation process for new enterprise clients joining eMed’s GLP-1 Population Health Program.
• From contract signature through go-live, you will lead all aspects of onboarding to ensure a seamless, efficient, and successful launch.
• This highly cross-functional role requires strong project management, client communication, and operational execution skills to ensure new clients are set up for long-term success with eMed.
• Who You’ll Work With Reports to and collaborates closely with the Director of Delivery.
• Partners with Marketing, Product, Sales and Customer Experience teams.
• What You’ll Do Serve as the primary operational point of contact for new enterprise clients from post-contract signature through successful program launch.
• Lead the full implementation lifecycle, including kickoff, project planning, milestone tracking, status reporting, issue resolution, and go-live readiness.
• Collaborate with internal teams (Sales, Clinical, Product, Engineering, Finance, Marketing, and Customer Experience) to coordinate deliverables and ensure alignment on timelines and responsibilities.
• Gather and manage client-specific requirements, including eligibility file formats, data feeds, branding preferences, communication strategies, and reporting needs.
• Work with client stakeholders (benefits leaders, consultants, IT, and others) to guide them through technical and operational onboarding activities.
• Facilitate training sessions for client teams on program operations, reporting dashboards, and participant support workflows.
• Develop and maintain detailed implementation project plans, timelines, and documentation.
• Identify and mitigate risks to ensure smooth and timely launches.
• Ensure a positive, professional, and solution-oriented experience for clients throughout the onboarding process.
• What You Have Proven track record of managing complex, enterprise-level client implementations with multiple stakeholders.
• Strong understanding of employer benefits ecosystems, health plans, and vendor coordination preferred.
• Exceptional project management skills with the ability to manage multiple implementations concurrently.
• Excellent verbal and written communication skills with a client-first mindset.
• Highly organized, detail-oriented, and proactive problem solver.
• Comfortable working in a fast-paced, rapidly evolving environment.
• Experience with project management tools (Asana, Monday.com, or similar).
• What We Are Looking For Bachelor’s degree in Business, Marketing, Communications, or related field (or equivalent experience). 3+ years of experience in client implementation, project management, or account management roles, preferably in digital health, healthcare services, benefits, or population health.
• Why Join eMed At eMed, we’re redefining how care is delivered — empowering clients and partners with technology, access, and data.
• You’ll join a collaborative, fast-moving team shaping the future of digital health partnerships — and helping businesses make healthcare more accessible, affordable, and effective.
• Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k with Company Match) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off Short Term & Long Term Disability Training & Development Daily Catered Breakfast and Lunch, & Snacks Wellness Resources Powered by JazzHR