Quality Specialist

UDT is a national technology solutions provider that modernizes, connects, secures, and manages technology environments for commercial enterprises, state and local governments, and educational institutions. The trusted advisor to many of the nation’s top K-12 school districts and corporate leaders across a spectrum of industries including hospitality, health care, financial services and more – UDT offers one of the most robust suite of customizable, end-to-end technology solutions in the industry. With a portfolio that spans IT managed services, endpoint lifecycle solutions, cybersecurity, networking, computing, cloud, connectivity, and voice services, UDT helps clients align technology with their most important business priorities – empowering insight-driven IT strategies that accelerate innovation, streamline costs, and reduce risk. Founded in 1995 and headquartered in Miramar, Florida, UDT has more than 400 professionals nationwide and growing operational facilities in Florida, Tennessee, Texas, and South Carolina. For more information, visit udtonline.com.

This is a full-time remote position, just be located in: Florida, Georgia, North Carolina, South Carolina, Arkansas, Missouri, Oklahoma, Texas, Tennessee

Quality Specialist - CMMI

The Quality Specialist will support the implementation, maintenance, and continuous improvement of the organization's Quality Management System (QMS), with a primary focus on preparing for and supporting a first-time CMMI Level 2 appraisal for the Services domain. This role will partner cross-functionally to ensure processes are defined, documented, implemented, and consistently followed in alignment with CMMI requirements and organizational objectives. The position requires a hands-on approach to process deployment, evidence collection, training support, and audit readiness activities.

Key Responsibilities:

CMMI Implementation & Appraisal Readiness

• Support the deployment and institutionalization of CMMI Level 2 practices across Services-related functions
• Assist in the interpretation and implementation of applicable CMMI practices (e.g., Requirements Management, Configuration Management, Measurement & Analysis, Process & Product Quality Assurance, Supplier Agreement Management, etc.)
• Coordinate and support appraisal preparation activities, including: Evidence identification, collection, and validation; Artifact mapping to CMMI practices; Gap analysis and remediation tracking
• Participate in internal readiness reviews and mock appraisals

Process Documentation & Standardization

• Develop, update, and maintain SOPs, procedures, templates, and job aids aligned with both CMMI and ISO 9001:2015 requirements
• Ensure documented processes are clearly defined, version-controlled, and effectively communicated to stakeholders
• Support the integration of CMMI practices into the organization's existing QMS (e.g., eQMS/Unifize)

Process Compliance & Quality Assurance

• Conduct internal process and compliance checks to verify adherence to defined procedures
• Support PPQA (Process and Product Quality Assurance) activities by: Documenting noncompliance issues; Tracking corrective actions; Verifying implementation and effectiveness

Training & Stakeholder Support

• Assist in developing and delivering training related to new or updated processes
• Provide guidance to process owners and teams on CMMI expectations and required artifacts
• Support audit interview preparation for stakeholders participating in appraisal activities

Metrics & Continuous Improvement

• Support the definition and tracking of key performance indicators (KPIs) aligned with CMMI Measurement & Analysis practices
• Assist in analyzing process performance data and identifying improvement opportunities
• Contribute to CAPA and continuous improvement initiatives

Qualifications:

Education & Experience

• Bachelor's degree in business, Quality Management, Information Technology, or a related field
• 2–5 years of experience in quality assurance, process improvement, or compliance roles
• Experience supporting process implementation initiatives or audits (ISO 9001, CMMI, or similar frameworks) preferred

Certifications (Preferred)

• CMMI Associate Certification (preferred)
• ISO 9001:2015 Internal Auditor or equivalent (a plus)

Required Skills & Competencies

• Working knowledge of process documentation and quality management principles
• Familiarity with CMMI framework concepts (Services domain preferred)
• Strong organizational skills with attention to detail and documentation accuracy
• Ability to manage multiple tasks and follow through on deliverables
• Effective communication skills for cross-functional collaboration
• Proficiency in Microsoft Office tools (Excel, Word, PowerPoint); experience with eQMS platforms is a plus

Key Success Factors

• Ability to support a structured and disciplined approach to process implementation
• Strong attention to detail in documentation, artifact traceability, and audit readiness
• Proactive engagement with stakeholders to ensure adoption of defined processes
• Commitment to continuous improvement and quality excellence

What UDT offers you

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to the organization. UDT’s Total Rewards package includes medical, dental, vision, life and disability coverage as of the 1st of the month, health savings accounts, flexible savings accounts, 401(k) plan with company match, 7 annual holidays and unlimited paid time off.

Join us and be part of an inclusive, energizing, and collaborative environment. UDT is an Equal Opportunity Employer who is committed to workforce diversity. Qualified applicants will receive consideration without regard to age, race, color, religion, sex, sexual orientation, disability, or national origin. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Employment is contingent upon successful completion of background and pre-employment drug screen. UDT is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status

UDT maintains a Drug-Free Workplace. As a condition of employment, all candidates selected for hire are required to successfully complete a pre-employment drug screening in accordance with our Drug-Free Workplace Program.