Floral Clerk

Floral Clerk

DUTIES AND RESPONSIBILITIES:

• Maintains an atmosphere of enthusiastic customer awareness with an emphasis on providing fast and friendly Customer Service.

• Assists customers by making product suggestions and filling special orders.

• Answers and responds to incoming calls appropriately. Receives and appropriately resolves customer complaints and reports to Store Director as needed.

• Engages in suggestive selling and other sales techniques via telephone, in-store intercom, and one-on-one customer interaction.

• Has the ability to recreate, design and customize customers’ online and magazine photos.

• Must know the proper construction of a wedding bouquet.

• Meets production requirements of $90 to $100 retail dollars per hour.

• Neatly stores finished and unfinished arrangements to maintain quality.

• Implements proper and efficient product demonstrations, preparation, and packaging techniques.

• Helps train, mentor and develop other employees on basic floral design skills.

• Maintains Floral case cleanliness, visual appeal, and inventory levels. Responsible for ensuring the proper cleanliness, sanitation and appearance of floral area and equipment and for ensuring a safe work environment.

• Ensures temperatures are maintained in all displays and storage.

• Assists with physical inventory taken every 4 weeks.

• Controls inventory to ensure adequate product quantity, quality and freshness and maintains inventory levels according to division directives. Stocks and rotates product. Maintains and organizes cooler.

• Builds displays, rotates and discards outdated or spoiled product.

• Responsible for ensuring proper code dating for all products within the department are being enforced.

• Ability to follow and maintain department standards.

• Implements effective promotional and seasonal displays.

• Performs receiving duties including breaking downloads, verifying orders using invoices, inspecting quality, reporting shortages, stocking, and rotating product. Uses proper tools and techniques. Processes administrative paperwork and maintains accurate department records.

• Controls shrink and cost.

• Ensures proper signing of products. Complies with company and code dating policies.

• Complies with all workplace safety rules and regulations as well as organization and sanitation.

• Ensures safety, cleanliness and sanitation of sales floor, work area, cooler, equipment, prep area and display area, including code date compliance as required.

• Responsible for performing all job duties and responsibilities safely, accurately and with honesty and integrity.

• Other necessary and required duties.

SKILLS AND PHYSICAL REQUIREMENTS:

• Requires strong communication and interpersonal skills and the ability to maintain professional demeanor regarding customers and co-workers.

• Requires a good understanding of overall company practices and Floral Department policies and procedures.

• Ability to frequently reach, lift and maneuver objects of varying dimensions and weights up to approximately 40 lbs. Bends, stoops and reaches frequently. Pushes and pulls fully loaded hand trucks and pallet jacks. Performs repetitious arm movement to prepare, package and display products.

• Complies with and ensures compliance with company grooming standards and dress code.

• Manual dexterity and good eye-hand coordination are necessary. Able to stand for long periods of time.

• Mental alertness is necessary to ensure safe and accurate completion of work activities. Requires knowledge of basic mathematics. Must have knowledge of product variety, standards, perishability, product handling, sanitation, and labeling.

• Operates telephones, pallet jack, hand truck, knives, scissors, and safety cutters. Utilizes cleaning supplies and equipment. Requires handling of latex products.

• Operates computer software and electronic ordering devices to order product.

• May be required to work nights, weekends, and holidays. Scheduled hours will vary. Good attendance is required.

• Exposure to potential hazards exists with respect to equipment and work aids necessary to perform job duties.

WORK ENVIRONMENT

• Must work in a store-controlled environment. Hands are frequently exposed to water and cleaning agents.