✨ SHIFT LEAD – ALTITUDE TRAMPOLINE PARK (TPOG) ✨Join a high-performance team. Lead with Pride & Passion.Altitude Trampoline Park is seeking driven, accountable, guest-focused Shift Leads ready to elevate the guest experience and support the relaunch of key park attractions. This role is perfect for leaders who thrive in fast-paced environments and want to grow within a franchise group that rewards performance and excellence.📌 Position SummaryShift Leads are front-line leaders accountable for operational execution, staff development, safety enforcement, and a predictable guest experience. You will serve as the manager on duty and set the tone for professionalism, performance, and culture each shift.⭐ What You'll Lead & OwnOperational LeadershipAct as the on-duty manager overseeing all park operations and team members.Ensure completion and verification of daily tasks through Jolt and in-park walkthroughs.Maintain a clean, organized, and safe facility at all times.Enforce all safety rules and company policies consistently.Guest Experience ExcellenceDeliver a predictable, elevated guest experience during every interaction.Support birthday parties, events, and peak rush periods with structure and confidence.Handle guest concerns professionally while maintaining service recovery standards.Team Development & AccountabilityLead the Pre-Shift Meeting to align staff on priorities, assignments, goals, and standards for the shift.Motivate and coach team members using the seasonal Pride & Passion initiative.Hold staff accountable to expectations, professionalism, and task completion.Document performance concerns and follow the 3-write-up corrective process.Operational ExecutionOversee party flow, check-in, and room readiness with consistency.Ensure all attractions are properly staffed and maintained, using the iPad-based digital maintenance log to report issues accurately.Support sales initiatives, membership offers, concessions upselling, and retail goals.📅 Schedule RequirementsThis role requires dependable availability during high-volume times.Shift Leads must:✔ Work two weekend days each week✔ Close at least two nights per week✔ Maintain reliable, consistent scheduling availabilityAccountability is essential - flexibility is a bonus.📈 What We're Looking ForYou are a strong fit if you:Lead by example with presence, energy, and professionalismThrive in fast-paced, guest-centric environmentsAre confident directing a team and giving real-time coachingMaintain high standards for safety, cleanliness, and executionAre dependable, organized, and solutions-focusedWant to grow into a future Assistant Manager or General Manager role🎯 Goals for This RoleStrengthen staff accountability and shift structureImprove guest experience consistency and service scoresSupport membership recovery and revenue growthDrive predictable party and attraction operationsBuild a culture of excellence, pride, and ownership💼 QualificationsPrior leadership or supervisory experience preferredExcellent communication and team-management skillsAbility to lead in a fast-paced environmentCommitment to professionalism and reliabilityPositive attitude and strong problem-solving abilities🚀 Why Join Altitude?Altitude (TPOG) invests in leaders.Strong Shift Leads are developed into the next generation of Assistant Managers, GMs, and multi-unit leaders as our parks grow.📨 Ready to Make an Impact?Apply now and help shape the next phase of growth at Altitude.Join a team that leads with Pride. Passion. Performance.
Shift Lead Part Time 25 - 35 Hours Cincinnati Anderson • Cincinnati, OH, USA
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