Police Dispatcher

Job Description Summary / TWC Summary
Summary / TWC Summary JOB SUMMARY:
Under general supervision works within the parameters established by law, administrative regulation, and written directives to perform police communications activities. Responsible for receiving calls, dispatching officers as needed, and monitoring the physical safety elements of the campus and nearby community. Transmission of information from callers in distress to responding police personnel.
Essential Duties Summary
Summary

• Collects data and information while taking the appropriate course of action based on well­defined procedures and practices.
• Receives emergency and non-emergency calls via radio and telephone while taking the appropriate action.
• Processes criminal history and background checks for officers.
• Provides community support within policy and procedure.
• Assists campus staff with entry into buildings via virtual electronic system.
• Interacts with callers and utilizes protocols to determine appropriate action to be taken.
• Manages tow related issues such as paperwork, wreckers, and car releases.
• Maintains specific data logs and journals as required by state mandates and procedures, as well as daily communication logs.
• Monitors Campus’ fire and intrusion alarms conditions and dispatch the appropriate unit when required. Also monitor camera system.
• Operates police communications equipment such as Communications console, police portable radios, CAD, State and County computer systems, audio recorders, fax-machines, copiers, and other equipment located in the telecommunications area.
• Performs other job-related duties as assigned.

Knowledge, Skills, and Abilities
Knowledge of:

• Federal, State, Local, and County laws.
• Requires advanced, specialized knowledge in a job function, family or professional discipline to handle, as necessary, the analysis and/or procedural modifications associated with non-standard work or situations; and as applicable, provides guidance and technical leadership to others in area of expertise.
• Department procedures.
• Safety guidelines.
• Microsoft Office Professional or similar applications.

Skill in:

• Problem-solving and decision-making.
• Multitasking capabilities.
• Operating equipment.
• Command of technical and functional procedures, processes and subject matter in a job family or professional discipline to handle most situations and lead and/or review the work of others in multiple job classifications performing diverse responsibilities.
• Time management.
• Both verbal and written communication.

Ability to:

• Prepare detailed reports.
• Work independently.
• Ability to maintain the security or integrity of critical infrastructure, which may include communications systems, computer networks and systems, cybersecurity systems, electrical grid, hazardous waste treatment or water treatment system.

Work Experience
Required:
One year related experience.