Description
Job Description:
Title: Senior Account Manager - Commercial Lines
Hybrid Preferred: 1-2 days in Columbia, SC office
OR Fully Remote: for applicants in Eastern and Central Time Zones
Book Focus: Generalist, Contractors | Requirement: active P&C license
Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations
About the Role: Manage an assigned book of business, ensuring account retention and supporting new business. Coordinate day-to-day administrative and customer service activities, resolving complex issues, and ensuring no errors or omissions. Serve as a subject matter expert for the account management team.
Key Responsibilities:
Technical Competence: Maintain a high degree of technical competence and industry expertise.
Team Leadership: Direct daily activities and workflow of the account management team.
Customer Service: Handle customer service requests, policy administration, billing, claims, and coverage analysis.
Policy Management: Manage policy expirations and renewals.
Renewal Process: Conduct client research, prepare submissions, negotiate coverages, and present proposals.
Accounts Receivable: Monitor reports and take action on delinquent accounts, collecting outstanding balances.
System Maintenance: Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.
Activity Monitoring: Monitor and maintain activity/suspense to ensure timely completion.
Activity Monitoring: Monitor and maintain activity/suspense to ensure timely completion.
Communication: Maintain frequent, transparent communication with the account team regarding workload status and any issues.
Service Excellence: Deliver excellent service, proactively anticipate needs, and respond quickly to service requests.
Policy Compliance: Stay updated on company policies and procedures.
Continuous Improvement: Seek and adopt best practices to improve individual and team performance.
Champion IOA Values: Demonstrate integrity and leadership.
Ideal Candidate Qualifications:
5+ years of account management experience, or 7+ years in the insurance industry
Thorough knowledge of insurance brokerage and client needs
Required active property & casualty licensing; professional designation (CISR, CRIS, CIC, CPCU or equivalent) strongly preferred
Strong analytical, problem-solving, and decision-making skills
Exceptional customer service, communication, multitasking, and organizational skills
Proficiency in MS Office (Outlook, Word, Excel)
High School Diploma (or equivalent)
What We Offer:
Competitive salaries and bonus potential
Company-paid health insurance
Paid holidays, vacations, and sick time
401K with employer match
Professional growth and career progression opportunities
Respectful culture and work/family life balance
Community service commitment
Supportive teammates and a rewarding work environment
What to Expect (Application Process):
30-Minute Phone Screen, Online Assessments, and Interview(s)
Salary Range
The expected pay range for this position is $80,000.00 to $95,000.00 per year, depending on experience, relevant skills, and geographic location.
Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Senior Account Manager - Commercial Lines • Columbia, MO, US
Title: Senior Account Manager - Commercial Lines.Eastern and Central Time Zones.Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, indi... Show more
Senior Client Account Specialist.Husch Blackwell LLP is a full-service litigation and business law firm with multiple locations across the United States, serving clients with domestic and internati... Show more
Apply Today Training Classes Begins August and September 2026! Are you ready to launch a rewarding career in insurance sales? We're seeking motivated, people-focused individuals to join our Inside... Show more
Great things are happening at Domino's Pizza, we're searching for top candidates who want to be part of the best pizza company in the world and in every neighborhood! If you are adaptable, self-mot... Show more
Account Executive At Spectrum Business.Do you thrive in dynamic environments where each day presents new opportunities to connect with businesses and drive growth? As an Account Executive at Spectr... Show more
Are you a dynamic and results-driven sales professional with a proven track record of success in the structured equipment finance industry? Equify Financial is looking for a Regional Sales Manager ... Show more
Title: Senior Account Associate - Commercial Lines.Binghamton, NY or Syracuse, NY location.Eastern and Central Time Zones.Please note: If this position is posted as either fully remote and/or hybri... Show more
Business Growth Account Manager.CaptionCall by Sorenson is looking for a caring, customer service oriented Business Growth Account Manager with a passion for helping people with hearing loss commun... Show more
In this role, success comes from being a motivated, customer-focused professional who's passionate about achieving personal goals while also lifting up the team.Strong communication, people skills,... Show more
Regional Sales Director Lower Midwest.Rice Lake Weighing Systems (RLWS), a global organization, is seeking an energetic, experienced and results-driven individual to join our team as a Regional Sal... Show more
Position Overview: As the Professional Manager, you will oversee the daily operations of our home care services, ensuring that clients receive exceptional care.You will be responsible for managing ... Show more
To be a team member of the Driven by Dobbs family, you must be dedicated to supporting the company's mission, vision, and values.Our mission is to be the leader in the automotive tire and service a... Show more
Midwest Regional Operations Manager - Commercial Service and Installation.The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices loc... Show more
With the nation's largest home infusion provider, there is no limit to the growth of your career.With over 8,000 team members including 5,000 clinicians, we work compassionately to elevate standard... Show more
Power Delivery Engineering Business Leader.Bartlett & West is an engineering, technology and other professional services firm headquartered in Topeka, KS with 19 offices in seven states throughout ... Show more
Client Service Account Manager.At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they're free to grow, lead, and innovate.You'll be back... Show more
The principal duties will include, but not be limited to:.Management of assigned existing customers within an assigned industry vertical.Expansion of existing customer relations, identification of ... Show more
Regional Account Manager (RAM) - Rare Nephrology.The Regional Account Manager (RAM) position is within our Rare Hematology and Nephrology Franchise, a division of Alexion, AstraZeneca Rare Disease ... Show more
This position is responsible for the acquisition of new commercial banking clients and the expansion/retention of existing relationships.This position will help structure, underwrite, negotiate, an... Show more
Sonic Drive-In General Manager.As a SONIC Drive-In General Manager, you are responsible for overseeing and managing the daily operations of the Drive-In to provide quality food in a clean, safe, an... Show more
