Vice President of Hotel Operations

Vice President of Hotel Operations

Location: California

Salary: $200K + Bonus + Relocation

Travel: Up to 70%

We are seeking an accomplished and dynamic Vice President to lead a portfolio of 10–12 full-service & Select Service hotel properties across multiple markets. This executive leadership role is pivotal in driving operational excellence, financial performance, and superior guest satisfaction across the portfolio. As a key member of our senior leadership team, you will provide strategic direction and hands-on support to General Managers, ensuring all properties achieve their financial goals and operate at the highest standards of quality and brand compliance. Your expertise will directly influence owner satisfaction, team member development, and the overall growth and profitability of your region.

Key Responsibilities

The Vice President will be responsible for providing strategic oversight and leadership across all facets of hotel operations.

• Financial Performance & P&L Ownership: Drive top-line revenue and bottom-line results for each asset. Assume full ownership of the regional P&L, including budget creation, forecasting, and expense control to maximize profitability.
• Revenue Management Strategy: Partner with revenue leaders to optimize pricing, positioning, and inventory management strategies. Analyze market trends and competitor performance to identify revenue opportunities.
• Operational Excellence: Implement and uphold best-in-class operational standards. Conduct regular property visits to ensure consistent delivery of service and adherence to brand standards.
• Guest Experience Leadership: Champion a culture of exceptional service. Monitor guest satisfaction metrics (GSS, social reviews) and develop targeted action plans to continuously elevate the guest experience.
• Owner Relations: Cultivate strong, transparent relationships with hotel owners and asset managers. Deliver clear and insightful reporting on property performance and strategic initiatives.
• Brand Compliance & Standards: Serve as the primary liaison with major hotel brands. Ensure all properties meet or exceed brand requirements for quality, service, and facility maintenance.
• Capital Planning: Collaborate with owners and corporate teams to identify and execute value-enhancing capital improvement projects, managing budgets and timelines effectively.
• Labor Optimization & Talent Strategy: Oversee regional talent management, including recruitment, training, and succession planning for key leadership roles. Guide properties in effective labor management and scheduling to balance service levels with financial efficiency.
• Food & Beverage Leadership: Provide strategic direction for all F&B operations, from menu engineering and cost control to service execution in restaurants, bars, and banquet facilities.
• Sales & Marketing Partnership: Work closely with regional and property-level sales teams to drive group, business, and leisure travel segments and ensure marketing efforts are aligned with revenue goals.
• ESG, Safety & Compliance: Ensure all properties adhere to local, state, and federal regulations, including safety protocols, labor laws, and environmental standards.

Measures of Success

Success in this role will be measured by key performance indicators, including:

• Achievement of GOP, NOI, and RevPAR Index targets for the portfolio.
• Consistent improvement in Guest Satisfaction Scores (GSS) and online reputation metrics.
• Positive owner feedback and successful execution of asset management strategies.
• High levels of team member engagement and retention in key property leadership roles.
• Successful execution of capital projects on time and within budget.

Qualifications

Required:

• Minimum of 10 years of progressive leadership experience in the hospitality industry.
• Must have prior experience as a General Manager of a full-service hotel.
• Must have multi-property leadership experience as an Area Director of Operations or Regional Director of Operations.
• Demonstrated expertise in financial analysis, with proven ability to read, interpret, and act on P&L statements, STR reports, and revenue management data.
• Strong leadership presence with the ability to lead change, manage crises, and inspire high-performing teams.
• Excellent communication, presentation, and interpersonal skills, with the ability to effectively engage with owners, brand partners, and team members at all levels.
• Bachelor’s degree in Hospitality Management, Business Administration, or a related field.

Preferred:

• Extensive experience with premier brands such as Hyatt, Marriott, Hilton, and IHG is highly preferred.
• Experience managing properties in both union and non-union environments.

Travel Requirements

This position requires extensive travel, estimated at 70%, to provide hands-on support and oversight to properties within the designated region. Candidates must be flexible and able to travel frequently.

How to Apply

To apply for this opportunity, please submit your resume to style="line-height:1;font-family:Arial;font-size:14px;margin:0px">