Assistant, HR Service Center

Job Description

Role Summary

As a key member of NBCUniversal’s Corporate HR team, an HRC Assistant plays a vital role in delivering a seamless and exceptional employee experience. Our HRConnection team acts as an extension of HR and a strategic liaison to multiple functional partners, ensuring collaboration and consistency across the organization. By leveraging NBCUniversal’s extensive resources, we help employees navigate HR, Benefits, Payroll, and more—contributing to a best-in-class workplace culture.

This role serves as the first point of contact for employees and HR business partners, providing accurate, timely, and consistent guidance on policies, processes, and procedures of varying complexity. An HRC Assistant is responsible for analyzing employee data and overseeing the daily intake, triage, and resolution workflow of inquiries through our case management system, Zendesk, ensuring timely and effective support delivery. Communications are primarily conducted via email, leveraging Zendesk, to document solutions and maintain knowledge resources.

In addition to handling daily inquiries, an HRC Assistant may support special projects and have exposure to subject matter experts, gaining insights into best practices for resolving complex issues.

This position offers hands-on exposure to HR operations and the full employee lifecycle, making it an excellent foundation for a career in Human Resources.

Our Approach

We support colleagues across NBCUniversal in ways that directly impact their employment experience. Because of this responsibility, we approach every interaction with collaboration, empathy, sensitivity, and professionalism—building trust and meaningful relationships along the way.

Responsibilities:

Customer Focused

• Respond to inquiries with accuracy, empathy, and professionalism on topics such as benefits, payroll, compensation, and policies.
• Analyze issues, identify root causes, and propose effective solutions that make employees feel supported and valued.
• Listen actively, understand needs, and make every interaction easy and reassuring.

Valued Thought Partner

• Partner closely with HR business partners by sharing knowledge, best practices, and guiding them to the right resources to help them make well-informed decisions.
• Adapt guidance to reflect variations in policy and process implementation across NBCUniversal businesses.

Continuous Improvement

• Identify opportunities to streamline processes and share creative solutions.
• Take ownership of your growth by engaging in learning opportunities and expanding HR expertise.

Qualifications

Basic Requirements:

• Bachelor’s degree or equivalent work experience
• Experience with HRIS systems (e.g., SAP, Workday)
• Proficiency in Microsoft Office Suite
• Commitment to confidentiality and integrity in managing employee information
• High attention to detail and accuracy in handling sensitive employee data
• Excellent verbal and written communication skills for diverse audiences.

Desired Characteristics:

• Continuous learning mindset and interest in expanding HR knowledge
• Familiarity with case management tools (e.g., Zendesk)
• Confidence in public speaking and presenting updates during HR meetings or calls.
• Exceptional customer service orientation with a focus on delivering empathetic, professional, and solution-focused support
• Ability to maintain a positive, professional attitude in all situations

Eligibility Requirements:

• Willingness to work variable schedules and overtime with short notice

Additional Requirements:

• Hybrid: This position currently has a hybrid schedule, which requires contributing from the office a minimum of four days per week. The Company reserves the right to change in-office requirements at any time.
• This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $45,000 - $55,000.

Additional Information

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

NBCUniversal will consider for employment qualified applicants with criminal histories, or arrest or conviction records, in a manner consistent with relevant legal requirements, including the City of Los Angeles' Fair Chance Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to AccessibilitySupport@nbcuni.com.