Assistant Manager

Position Summary

The Assistant Manager supports the General Manager in overseeing daily restaurant operations, ensuring exceptional customer service, team development, and operational excellence. This role requires leadership, multitasking, and a commitment to maintaining high standards in food safety, cleanliness, and team performance. The Assistant Manager is expected to lead by example, coach team members, and contribute to a positive and productive work environment.

Key Responsibilities

• Recruit, train, and mentor teammates.

• Supports the General Manager in the hiring, onboarding and training of new teammates.

• Foster a respectful and inclusive work culture.

• Support team development and succession planning.

• Oversee daily operations including food preparation, cleanliness, and customer service.

• Ensure adherence to food safety and sanitation standards.

• Monitor and manage inventory, waste, and key item counts.

• Execute effective shift planning and labor scheduling.

• Address and resolve escalated guest concerns.

• Assist with truck orders, deliveries, and inventory reconciliation.

• Support banking duties, cash handling, and sales reconciliation.

• Understand and contribute to achieving P&L goals.

• Participate in marketing initiatives and new product rollouts.

• Lead team huddles and communicate operational priorities.

• Model and coach exemplary customer service behaviors.

• Support adherence to company policies and procedures.

Qualifications

• Minimum 1–3 years of restaurant or retail management experience.

• Must be at least 18 years of age.

• Proficient in Microsoft Office Suite.

• ServSafe certification preferred or ability to obtain within 90 days.

• Open availability during restaurant hours and ability to work up to 50-hours per week.

Physical Requirements

• Ability to stand for extended periods and work in a fast-paced environment.

• Frequently bend, kneel, squat, and lift up to 50 lbs.

• Tolerate exposure to varying temperatures and noise levels.

• Ability to climb ladders and perform physical tasks as needed.

Core Competencies

• Integrity and professionalism.

• Strong leadership and decision-making skills.

• Effective communication and interpersonal abilities.

• Customer-focused mindset.

• Ability to multitask and work under pressure.

• Passion for team development and operational excellence.