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4MHR Logistics
Customer Project Manager4MHR Logistics • Augusta, GA, United States
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Customer Project Manager

Customer Project Manager

4MHR Logistics • Augusta, GA, United States
30+ days ago
Job type
  • Full-time
Job description

What you'll do:

  • Act as the primary point of contact between customers, MSP Administrators, OEM suppliers and Crew Chiefs, ensuring clear communication and alignment on project objectives.
  • Manage the maintenance initiatives for as many as fifty (50) clients at a time, balancing multiple projects while ensuring high-quality service and on-time delivery.
  • Establish detailed operational objectives and action plans to meet project performance goals.
  • Develop and oversee program plans and schedules, ensuring adherence to milestones and operational targets.
  • Utilize control systems and reports to measure project progress, including project schedules, budgets, material orders, labor targets, and Contract Change Orders (CCO).
  • Identify potential project challenges and implement corrective actions in a timely manner.
  • Ensure all company contract commitments are met and executed per customer agreements.
  • Coordinate technical activities across departments, including production, procurement, quality control, logistics, and administration.
  • Obtain customer approvals for work scope changes and overtime as needed.
  • Provide alternative solutions and justifications for deviations from the project plan while developing recovery strategies.
  • Drive sales by informing customers about company capabilities, special programs, and pricing incentives.
  • Prepare customer quotations and administer warranty claims and special programs.
  • Review invoices for accuracy, ensuring proper labor, materials, cost, and contract compliance.
  • Investigate and resolve customer concerns and billing disputes in collaboration with internal teams.
  • Ensure compliance with company-wide quality, environmental, and Safety Management System (SMS) policies.

Position Requirements:

  • Minimum 3 years of Project Management experience.
  • Minimum 3 years of mechanical repair experience.
  • Prior experience leading and influencing teams in a matrix environment (without direct reporting responsibility).
  • Must be authorized to work in the U.S. without sponsorship.
  • High School Diploma or GED equivalent.

Preferred Characteristics:

  • Aircraft maintenance /Aviation mechanical repair experience.
  • Project Management experience within the Aviation industry.
  • Proficiency with Salesforce (CRM) and Microsoft Office suite(MS Project/ SharePoint/Excel/ Outlook).
  • Specialized certifications/training from aircraft manufacturers, OEM suppliers, FlightSafety, technical schools and/or CAE.
  • Experience working in a Business Aviation MRO.
  • Specialized training or certifications specific to Honeywell products.
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Customer Project Manager • Augusta, GA, United States

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